Truist has been praised for its friendly and personal customer service, with staff members being described as kind, courteous, and attentive. Customers appreciate the clear explanations and efficient service at branches, often noting that visits are handled promptly. During the COVID-19 pandemic, the bank has temporarily adjusted its services, offering teller services through drive-thru lanes, appointments for in-person visits, and maintaining some branches with enhanced sanitization. Overall, customers report positive experiences, expressing loyalty and satisfaction with the bank’s services and staff.
Best customer service always ask for ma manager Luis Pereira
May 2025
I’ve only been to this branch a few times but the service has always been great. Yes I had to wait for a bit but I also went without an appointment set up. The bankers were always courteous and very helpful.
December 2024
I recently opened an account at this Baileys Cross Roads Branch and the BRANCH LEADER attended to me promptly and courteously. I felt that I received very personal service. The bank services was explained clearly and it didn’t take too long to complete the process. 😉
