Computers in Falls Church, VA

“I fully believe that IT service level is based upon the individual engineer/consultants you work with from the company. At Nortec, I've been fortunate to have worked with a few wonderful engineers/consultants who I consider to be a part of our team. Being a small organization, having an engineer/consultant who knows us, who can manage our IT projects and address our issues as though they worked within our own organization, is priceless.”

“I had a laptop that was used mostly for school. I stopped using it after graduating with my undergraduate degree. Problems include cleaning (keyboard and mouse), processing performance, sound card issue, and charger cable (not functioning properly).At first I was skeptical. After receiving their service, I can say it is acceptable. My mouse cursor on my laptop is now functional. Keyboard can click better albeit some keyboard function issues. My aux/jack port was a problem and not my sound card from what they diagnosed. Cord charger was not repairable.My hard drive was replaced and updated to Windows 10. My data content including photos and documents were transferred. They even gave me my old hard drive when I asked for it.Communication was mildly difficult because of a language barrier, but they were able to speak, communicate, and reciprocate in English well. I’m not a tech guy, but I did want a list of diagnoses for my computer. I got it at the end of my receipt as I stated earlier.The speedy repair was within 3-4 days (including the weekends).”

“I recently purchased products from Best Buy, and overall, I am satisfied with the quality of their products. The items I bought have met my expectations in terms of performance and durability. Best Buy offers a diverse range of electronics, and the variety is commendable.However, my experience with their customer service was not as positive. I encountered challenges when seeking assistance, and the support provided did not meet my expectations. The response time was slow, and the staff seemed less attentive to customer needs. Improved customer service would certainly enhance the overall shopping experience.Despite the service aspect, I appreciate Best Buy for the quality of their products. If they can address the customer service issues, it would undoubtedly elevate the overall satisfaction of their customers.”

“We are designing a new construction home and needed to select kitchen appliances. After a few late nights sweating over the upsides and downsides of wall ovens I would have preferred to do ANYTHING with my Saturday except visit ANOTHER appliance store! We sat down for an appointment with Michael Cronauer who is a VIRTUOSO at kitchens! Voila! Everything is bundled and backed by a corporation that we know. This experience was easy, thorough and understandable. We got the kitchen and audio-video-home theater, and laundry room settled in one visit! I am super happy with this experience, and highly recommend!”