U-Haul of Columbia Pike offers a range of moving solutions including truck rentals, trailers, and hitch installations. Customer experiences at this location are mixed, with several reviews highlighting exceptionally helpful and dedicated staff members who go above and beyond to resolve issues and ensure equipment is available and in good condition. These employees are noted for their excellent customer service, patience, and management skills in finding quick solutions, often making stressful moving days smoother. The trucks are reported to be clean and in good condition. However, the location also receives criticism. Some customers report unfriendly or unhelpful service and mention problems with the reservation and billing systems, including discrepancies between estimated and final charges. A significant common complaint is the inconvenience of being solicited by people in the parking lot and a lack of available parking for customers picking up rentals. Despite these drawbacks, many reviewers recommend this location for U-Haul needs due to the positive interactions with its proactive team.
Great experience, everyone I interacted with at this location was kind and efficient. Would definitely recommend!
April 2026
Had a quick hitch installation. Everyone was very nice
April 2026
It was really fast and easy. I was in and out in 30 minutes. The team was great, and gave me some tips on keeping the hitch squared away. I'd happily recommend for anyone needing a hitch installed.
