U-Haul of Columbia Pike offers a range of moving solutions including truck rentals, trailers, and hitch installations. Customer experiences at this location are mixed, with several reviews highlighting exceptionally helpful and dedicated staff members who go above and beyond to resolve issues and ensure equipment is available and in good condition. These employees are noted for their excellent customer service, patience, and management skills in finding quick solutions, often making stressful moving days smoother. The trucks are reported to be clean and in good condition. However, the location also receives criticism. Some customers report unfriendly or unhelpful service and mention problems with the reservation and billing systems, including discrepancies between estimated and final charges. A significant common complaint is the inconvenience of being solicited by people in the parking lot and a lack of available parking for customers picking up rentals. Despite these drawbacks, many reviewers recommend this location for U-Haul needs due to the positive interactions with its proactive team.
Despite the fact that the U Haul truck broke down twice and completely threw off my moving schedule (!) ??♀️, I still say this store is top tier. Alan and the rest of the staff took great care of me and made the situation much better. They were fantastic. I highly recommend this location.
July 2024
Service left a lot to be desired. Unfriendly and not very helpful. No where to park your car when you pick up the rental. Lots of people soliciting you as you pick up your vehicle.
May 2024
This U-Haul location was able to get me a last minute rental truck and allows for 24/7 drop off!
