I've been banking at this branch for over 10 years and they've always been courteous and competent. While everyone's needs are different and I don't interact with them a whole lot, when I do visit, the employees are friendly and efficient.
March 2020
The worst bank I've ever used. They "erroneously" charge large amounts of money to your account and refuse to fix it. One step away from criminal. Avoid them at all costs. For those curious about exactly what happened to me and how terrible this bank really is, full story below.
December 2019
Like many others,I banked at all of the big banks and never actually felt like a customer. United Bank and especially this Falls Church branch are amazing and treat all of their customers with love and respect. I highly recommend them.