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“Carter Bank in Floyd defines why some people prefer going to the brick and mortar; the reason is personal service and professionalism. Karen Amstutz has been great! She has navigated my banking needs during the most challenging time of my life; my father's passing. She, along with the entire staff at the Floyd location, have been genuine and courteous every step of the way. My thanks to you all. Sincerely, Tim”
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“They recently changed the app. It went from giving real time account balances to going days without updating. If that is going to continue, I'll be switching banks”