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December 2023 by Ailene Chenoweth
Always friendly and helpful
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October 2023 by JoAnne H
I drove across town to use the coin machine, since I'm a customer. It was down, BUT the tellers BOTH offered to count my change BY HAND!! They said it had been busy all Sat. Am, but they had a few minutes. They counted out $80 in quarters when the bank began to get crowded again. THAT was just one example of the great customer service I get at this bank.I am very appreciative of both their customer service and pleasant attitudes!!
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October 2023 by Gemia Bryant
The app has good qualities, but MOBILE DEPOSITS TAKES “DAYS” TO GO THROUGH PROCESSING. Most banks it be 5hrs the max. Further more their local banks customer service could be more friendly.
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July 2023 by Jay White
Deceitful. I was in the process of closing an account and the rep said that I had to transfer out the remaining balance in order to close it. I did that. And once I did it, she said I could keep the account open with a $300 balance. So I put back in $300. And then, for the 2 minutes my account fell below $300, they charged me a service fee. If a bank will stoop so low to collect a $5 service fee, they must really be in trouble.
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April 2023 by Jemell Johnson
Another bank that I’ve been with for over two years that will not help you get a commercial loan the loan offer named Seth talked to me about a loan told me I had to put down 30k on a 185k with my credit score @710 I told him let me think about it in a week I’ve then tried to reach out text email and even calling the real estate loan officer that did help me named RJ he’s a good person to deal with but Seth from the Roanoke branch terrible. Never did he tried to get back with me. So I called up to the branch and asked them what was the problem why is it so hard is it because I’m I don’t know Jennifer said come on bye and close your account then. But I went to the branch and I told them I was going to close the accounts and the lady named Jennifer closed them out with no hesitation no question why or anything never tried to see why I was leaving just quickly to write the checks to get me out of their. I showed growth in money everyday with two companies and they use your money but don’t want to give you no lead way. Not a good bank
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November 2022 by karenreston
Wanted to open an account at this bank....primarily because they are open Saturday mornings. Walked in at 9am on the dot and one of the 3 people present said someone would be with us shortly. We stood around and waited....and waited. One employee meandered around booting up a computer and fiddling with items on a credenza, another continued counting money. After standing there for TEN MINUTES and being totally ignored other than the initial greeting we left. Obviously, this bank has little to no interest in new customers/accounts. Bye-bye.
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July 2022 by Jasmine Aguirre
I love all the Atlantic Union Banks I visit in Virginia, customer service is the reason why I bank with them. This location was wonderful as well, but should reconsider training Justin. He attitude isn’t very nice, he tends to respond to you as if you’re d**** When I’m fact I knew exactly what I was talking about. The two ladies at this location were wonderful, on a positive note.
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December 2021 by Cody Dalton
So very nice and beyond helpful. I got a new a account threw them my card hadnt came in the gave me a temporary card and transferred my check to my new account. I didnt ask but for a voided check and was wondering where my new card was. They went above and beyond for me and im so very greatful. With christmas around the corner them fixing my check was amazing.
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February 2021 by JC Hager
Looking for a bank with people that actually care about YOU? The entire team does a super job with every customer regardless of how big or small your bank account might be. You won’t be disappointed this team!
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January 2021 by truth speaker
So very nice and beyond helpful. I got a new a account threw them my card hadnt came in the gave me a temporary card and transferred my check to my new account. I didnt ask but for a voided check and was wondering where my new card was. They went above and beyond for me and im so very greatful. With christmas around the corner them fixing my check was amazing.
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June 2020 by Katrina Markham
I have been using this bank my entire life and have never had an issue with them, the people are so caring and friendly no matter what location you go to and their policies are great. They have a very easy to navigate mobile app and I will NEVER leave this bank.
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February 2020 by Melissa Taylor
I've had a lot of good banking experiences over the past 30 years, but working with Loren G has been the easiest yet. Communication is excellent and it's terrific to be able to have decisions made locally! ~Melissa Taylor
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January 2020 by Andy Warden
Great people and friendly environment! Other banks like to stay serious and not even smile but these guys enjoy what they do and act like family! Best bank in Lynchburg!
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November 2018 by Diane Foster Ray
Great Bank with Great Employees
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November 2017 by Brittany Gilbert
I had a car loan with this bank originally, then decided to open a checking account. The process was so easy, Loren and Cory gave amazing customer service and everyone is super friendly! Highly recommend this bank!