Atlantic Union Bank is a popular banking institution in Virginia, known for its prompt, courteous, and professional service. Customers appreciate the bank's accommodating tellers, who are willing to go the extra mile, even counting change by hand when the coin machine is down. However, some customers have expressed frustration with the slow processing time for mobile deposits and the occasionally unfriendly attitude of certain staff members. Overall, Atlantic Union Bank is praised for its generally excellent customer service, which keeps many customers loyal to the bank.
Every Atlantic Union personal visit to this Office branch has been prompt, courteous, and with the utmost profession manner of any Bank experience I dealt with in my 50 years of Banking.
October 2023
The app has good qualities, but MOBILE DEPOSITS TAKES “DAYS” TO GO THROUGH PROCESSING. Most banks it be 5hrs the max. Further more their local banks customer service could be more friendly.
February 2021
Looking for a bank with people that actually care about YOU? The entire team does a super job with every customer regardless of how big or small your bank account might be. You won’t be disappointed this team!
