Lowe's Home Improvement is a go-to destination for quality hardware products and construction needs, offering everyday low prices. Customers can find a wide range of items, including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, and more. Whether one is a beginner or a professional, Lowe's provides everything needed for building projects. The Franklin, VA store features expert advice and convenient services for shoppers, who can also shop online. Customer experiences vary, with some praising the helpfulness of employees. One customer highlighted exceptional service from an employee who went above and beyond to assist with heavy mulch. Others, however, noted that there are often not enough staff available, and sometimes employees lack the knowledge to provide assistance. While some visits are marked by friendly and efficient service, others can feel disappointing. Overall, Lowe's is appreciated for its wide selection and competitive prices, though customer service consistency can be improved.
