Victra is a local Verizon Authorized Retailer in Franklin, VA, striving to create the best possible experience. The staff is awesome, providing fantastic and knowledgeable customer service. Representatives are patient, kind, friendly, professional, and incredibly helpful, offering answers for all issues. They handle things efficiently, getting customers out the door in just a few minutes. The store offers a full range of wireless devices, including phones, tablets, and accessories. The mission is to connect technology to life in a trustworthy way, with many customers reporting an amazing and satisfying experience.
Malik, and I forget the lady’s name who helped me, but they were awesome people, super nice and very friendly, made trading my phone in feel more like a hangout rather than a stressful ordeal, or inconvenience
August 2026
I had the representative check my old phone and she found that the battery was swollen. Had to get a new phone this morning. Representative was very helpful.
August 2026
Please know that Carley from the Franklin store is the most professional representative since I have been a customer of Verizon. She is great!
