Candlewood Suites Fredericksburg by IHG has received mixed reviews from guests. While some visitors had a pleasant experience, others faced significant issues. Many guests noted that the staff, particularly Ty and Jen, were friendly and helpful, providing assistance during check-in and with special requests. However, there were complaints about the management, particularly concerning the handling of pet policies and room issues. One guest reported a lack of integrity regarding refunds for early departures, stating they received no resolution after multiple attempts to contact management. Another guest expressed dissatisfaction with the treatment of service animals and alleged poor communication regarding stay limits, leading to an uncomfortable situation. There were also mentions of cleanliness issues, such as roaches and clogged plumbing, which detracted from the overall experience. Guests noted that while the hotel is pet-friendly, some pet owners did not maintain the grounds properly. Additionally, there were reports of room mix-ups, leading to inconvenience for families. Despite these complaints, some guests enjoyed their stay, highlighting the convenience of the location and the helpfulness of specific staff members. Overall, the experiences at Candlewood Suites Fredericksburg vary widely, with both commendations for staff and serious concerns regarding management and property maintenance.
Clean, nice hotel to stop at for the evening. The room smelled slightly of smoke. But otherwise nice enough.
December 2025
Great hotel! Comfy beds. We had adjoining rooms with family and pups which worked out so well. Thank you for a lovely stay!
November 2025
Went back because I had stayed there previously. The hotel is bo where what it was. Had the nighttime clerk take me out of room 221 because of roaches in the room. The first floor room was better but had not been cleaned well. The nighttime desk clerk is the only reason I gave it 2 stars. She was great and very understanding.
