Internet Service Providers in Fredericksburg, VA
10 locations found near Fredericksburg
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Internet Service Providers
Internet Service Providers
“Taylor was great helping me activate a new line and upgrading the device. She was patient and informative but not pushy. If you come to this store, see Taylor and she will take care of you.”
Internet Service Providers
“Andy was wonderful! Super helpful and dedicated to helping apply discounts and teach us how to use our products/services.Super pleased with this service - exceptional customer service today! Thank you!”
Internet Service Providers
“Tinaya, Brandon, and Luis were very helpful!!! Our first time in Tinaya helped us until well after closing. GIVE THESE FOLX A RAISE! I will come back to this store for all of my needs given the chance, thanks y'all!”
Internet Service Providers
“Ariel went above and beyond to help me a few days ago. She was very knowledgeable about all the products and helped me choose the best deal. I am very thankful for her excellent customer service!”
Internet Service Providers
“**EDIT** Walked in today to the location and caught the manager who knew nothing about the exchange with his employee who blew me off. Dude seemed absolutely sincere and had the issue fixed in 20 minutes. For that, his service, and his attitude, I'm upping it to four stars. He also seemed pretty incensed about the employee and would have a rather nasty talk with him. Told me to follow up in a week. I still think their call centers are hives of scum and villainy. Go into a store. Grab the boss. It'll save time. ***/END EDIT*** Quite possibly the worst, most apathetic, and ignorant (or dishonest) service I've ever experienced with a carrier. My wife and I were on an international vacation, activated our global travel pass, and made SURE countries where our phones were on were on the pass. At some point, before entering Andorra and after leaving the country, our phones pinged one of their towers WHEN IN SPAIN. I've been trying to get over $700 in charges removed. We did not use our phones in-country. We did not download data in-country. 1) Almost a month ago, the manager of this store was on leave. A rep told me that he's elevate the issue to the manager and they would follow up. Nothing. 2) Called their customer service line, and after 10 minutes of "I don't want to speak with a 'virtual' rep," I finally got someone. They told me the charges would get taken care of. Nothing. 3) I just returned to the store to speak with their manager. The person did not even have the decency or professionalism to get off their ass in the back and assist me. They sent some rep. I want to reiterate: their manager is so worthless that they could not come out to do their job. 4) The rep gave me ANOTHER number which doesn't even cover cellphones. Worthless. 5) Called again the SAME NUMBER that sent me to an overseas callcenter. The virtual "assistant" just hung up on me. Xfinity's service is set up to maximize their ability to ignore customers. In-person staff can talk up a sale, but you'd be more likely to find less frustration with literally any other carrier. Do not activate anything with this deplorable company. Do not do business with a location where a manager cannot even get up off their lazy ass long enough to deal with a rightly furious customer. Worthless.”
Internet Service Providers
“Marci at this location has the best customer service I've seen in a long time! Shout out to her and the gentlemen with the braids that work there for an exceptional experience!”
Internet Service Providers
“Fantastic experience. Helpful knowledgeable staff. Devin and Tyler were patient, expressive with the process and helpful. Upgraded phone, added new phone with extra line and added OS watch.”
Internet Service Providers
“Lee was my technician today. He was very polite and professional. In and out very quickly. This is my first time using this service for internet only. I hope this goes better then my Verizon experience. Thanks Lee!”
Internet Service Providers
“Nathan was so great at helping me get my new-used phone set up after my reg. phone was DONE. He and the staff were super kind and did everything they could to get me set up! Thank you!”
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“This store is awesome!! Paul took care of all the issues I've been having with my s22ultra that's been replaced 5 times. I will be giving this store and Paul all my business from now on. As a local business owner. I'll be referring people to this store. Not sure who owns this store. I wouldn't let him get away from you. He impressed me enough to the fact that where he goes. I go. Forget the saying. Don't go to the independent stores. Well. Go to this one because they know what their doing.”