Verizon offers mobile, 5G home internet, and business services, with options for online orders, in-store pickup, free 2-day shipping, and same-day delivery. The customer experience varies significantly. Some reviews report major difficulties, such as a fraudulent account label requiring hours with multiple people to resolve. However, many highlight exceptional in-store service that retains customers. Staff members are repeatedly described as fantastic, helpful, dedicated, knowledgeable, patient, and thoughtful. Specific employees are noted for providing the best customer service, working diligently to meet needs, apply discounts, save customers money, and ensure they understand their products. These positive interactions are credited as the best experience with Verizon, preventing switches to other carriers and earning sincere appreciation.
My husband & I went to this Verizon store ,bc his flip phone never worked right and had to upgrade to another flip. While he has Parkinson and I've had eye surgery neither of us knew how to transfer his contacts from the old phone to the new one. A very sweet gal by the name of Patrica Brown was kind enough to go the extra... read full comment
July 2026
This is a cellphone/wireless store only. You cannot return Verizon Fios equipment here. Go to the UPS Store 1.5 miles away for that.
June 2026
Thanks to Rue a very big help and get you straight quick fast and hurry ask for her if you come into Verizon Southpoint location
