-
February 2024 by Kent Wineinger
It is impossible to find someone to help you at this store.
-
February 2024 by Hartwood Plumbing
My favorite store
-
February 2024 by Stephanie Brookman
Made a trip to get a furnace filter and some cleaning supplies.Found some good deals on clearance items,and they have beautiful plants.
-
February 2024 by Jill Gossard
I really like the store. I have always had wonderful service from the associates there. The store is always clean and easy to find the things I need. I went into the store and ordered a new refrigerator. It arrived a week and a half later. Unfortunately it was damaged and had to go back to the store. I had to wait two weeks for the new one to come in. I called the store an the fridge still wasn't in. On January 2nd I got an alert that someone was at my house. They were trying to deliver the fridge. I didn't get a phone call, or a message that they were coming. Unfortunately I was not at home. I called the store that afternoon to arrange delivery again. I was told the refrigerator would arrive on Thursday. I waited all day. No phone call. No timeline nothing. I called the store multiple times and was told that I was next on the list. I called the store the next morning and was told they were canceling my order. I have never had an issue like this before. So sad. Beware if you order something that has to be delivered. There seems to be a major glitch in communication with the customer.
-
February 2024 by Jacob Pyle
This Lowes is the best in the area by far. If I just need to pick something up any Lowes would work but for any customer service needs I go out of my way to go to Bank Ford. Yesterday Candance, Adrienne, and Sara helped me sign up for a credit card and were helpful and patient with all of my questions and concerns. Another associate, whos name I didn't catch, helped me in the aisle by explaining the buy one get one free promo on the tools I bought. She helped maximize my budget to get the most bang for my buck. After checking out I had such a good I wanted to stay and hang out some more. All in all, the Lowes at Bank Ford Pkwy is the place to go for hassle free, smiling, and educated customer service.
-
January 2024 by A&CC ONTRACTOR LLC
Very good store I got everything I wa looking
-
December 2023 by Seth Kreil
Always appreciate a Lowe's
-
December 2023 by James Vasil
The staff performed great and made my shopping experience outstanding!
-
November 2023 by Amy Bradley
My husband and I recently purchased brand new Samsung appliances; a fridge, stove, and microwave. 9 days after everything was delivered, delivery was great btw, we noticed the back right burner to the stove didn't work. Long story short, the people that scheduled repair at Samsung are TERRIBLE!! This does not include the repair men, who were great.Anyways, the manager at this Lowe's, Felix H., did EVERYTHING to get our stove fixed. He sat on the phone with the Samsung warranty people, a few times since they expected me to pay $150 service fee for a BRAND NEW stove, he communicated with me, and everything he said he was going to do, he did. Honestly, it saved me hours of dealing with the Samsung repair people over the phone. I am soooo impressed with the staff. Everything has been fixed and I am a happy camper.We had to go back into the store to get flooring, which, this Lowe's did not have. The guys in the flooring department in the evening called and got everything we needed at another Lowe's and was ready to go when we went to purchase.Was any of this ideal? No! However, having employees that do their job and are so helpful made everything just so easy and simple.Thank you!
-
November 2023 by Astrid Dick
Glad to have Lowes in the neighborhood. The service is friendly, and can find help when you need it. They carry just about everything you expect in a hardware store, plus a whole lot more.
-
October 2023 by matthew langley
This review is based on the appliance department only. My wife and I arrived on the morning of 10/2/23 to purchase a new range because ours had died. We ended up purchasing a new refrigerator, microwave, and a range. They were all Frigidaire gallery, appliances. We were assured, the new range and microwave would be delivered the following day. The refrigerator had a two week lead time, but that did not concern us because we did not need it at the moment. On 10/3 the microwave showed up via FedEx. My wife called on 10/4 to inquire on the range and was told they could not find it. On October 5 a delivery driver called me at 7:30 in the morning and said he would be at the house in 20 minutes. I received an automated call at 8:03 saying the delivery would be between 8-12 AFTER receiving a call from the driver. The driver showed up with a damaged range and stated that the manager told him to see if we would take it. Completely unacceptable. The manager Donny? had someone else call named Jason call because he was too scared to answer for his shameful decision to send a damaged unit to me. Completely unaccountable and horrible treatment of 10+ year customer to this location. Other than small miscellaneous items I will never give this store a substantial purchase again. Thanks Home Depot for a quick transaction and delivering me what I ordered and not the managers trash!
-
October 2023 by Raymond Meadows
Place is starting to get expensive. Like ridiculously so. Go to any supply house and you'll find parts for literally half the cost. No registers open. But you can self checkout. No one to help you out in the electrical aisles. Really starting to go downhill
-
October 2023 by Erin Saynuk (MeetMrOwl)
Went in with a list and found most everything. Did have to track down someone to help with the price of one item. Usually have better luck finding things at Lowe's compared to finding the same things at Home Depot. Just not sure I appreciate being greeted by the Christmas stuff on the 2nd of October. ?
-
September 2023 by Lisa Wairimu
Matt in lumbar is awesome! He is very approachable and amiable and helped me find what I needed for my project very quickly. Excellent service!
-
August 2023 by John Edwards
Victor was phenomenal. Went to pick up a item for the company I work for. Everyone I got ready to leave the parking lot my company would call and need something else. I made 3 transactions in 5 mins. VICTOR did not waver. He stayed kind the entire time. I went back to get 2nd copies of my 3 transactions and he got them for me in no time.
