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April 2024 by Jade N.
I'm very Gladly to give this store ONE star. Because I came there to get an item for my bettas. As soon as I saw this poor female betta that look in very bad shape. She was in a tank full of neon tetras! Like literally 50 neon tetras with one betta. It's too crowded for her. Her fin's ruined and rotten! I couldn't leave her like this. I asked a worker nicely to get a manager. So I want to ask him if I could rescue her for free or something like that. So I could get her back to health! The worker agreed and go get him. I've been waiting for like 15 mins. The other worker (male) he came to me and talking to me. (I am Deaf.) I am "well" lip reader. He was talk too fast for me to understand. I repeat told him that I am deaf. Somehow he doesn't understand. (I didn't Know he's a manager! I thought he was just worker) I told him that I'm waiting for a manager like 10 times. But he keeps saying "you need help? You want this betta? Yes or no? Blah blah blah " he never said he's manager. As soon as I told him I'm waiting for a manager. He got mad and walk away disrespectfully. Like he had ZERO experienced with deaf people... I asked to the other worker where's the manager. She told me that "the man you just talked to is the manager" and I was like oh okay. He should've told me he's the manager in the first place. I asked her nicely if she could get him back to me. She called him. Then after that she told me "oh he said he's closing the store" like wtf? Is he trying not to let me to get this poor injured betta? Hell no I'm not leaving her like this! I kinda argue with her. I'm fighting for this little things life! Finally I decided to pay for this better I took her with me! I'm currently nursing her back to health. I'm planning to come back here on the review to show the pictures. (Before and after pictures) this store need to give a good care for these bettas! Also they need a better manager who will show respects the customers and a really good communication. No offense if this manager who disrespected me read this review! :)
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March 2024 by Samantha G.
I bought a hamster ( dwarf robo hamster) from this petsmart on March 1st 2024 and he is currently deceased. I woke up to diarrhea and was under his bedding limp and not moving . This is unacceptable to only have a hamster for 11 days and it pass away . I have done research and believe go have been sold a sick hamster that had developed wet tail disease ...
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March 2024 by Rochelle H.
Never take your pet here for grooming. They can't follow a simple style request. The groomer and groomer manager there refused to take responsibility for screwing up my beautiful puppy's hair. They butchered his beard and eye brows. When I refused to pay the groomer manager said "it's only hair" I thought to myself, how is my poor dog gonna face his friends at the dog park. The petnotsosmart Manager then came up to engage in the conversation. What a condescending disrespectful dog bone he was. Needless to say My Dog will be ok...I have him scheduled to see the puppy therapist next week! PS; I bought him a hat to cover his do!!
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February 2024 by Blake Cartin
I've been coming here for my pet supplies for a while. While I was there one employee was cussing out another one and being very unprofessional. I requested to tell a manager because all of this was in front of my son and I was told the manager doesn't care because she is a hard worker. I was told it happens all the time and the manager refuses to do anything about it.
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February 2024 by Sheryl Jordan
Clean organized store and friendly knowledgeable staff.
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February 2024 by Patricia Magrino
Each groomer takes such care of my pets. The best haircuts and grooming. And they're all very nice.
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February 2024 by Paul Ponschke
Employees are always very helpful and courteous.
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February 2024 by Karen Carr-Orndorff
Looking for special food only picky dogs will eat.
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January 2024 by Amy S.
Staff is wonderful! Clean environment. Birds are beautiful and excellent quality! Banfield pet hospital at this location is the best!!!
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January 2024 by Britttany “Blaze” Sexton
Manager on duty was a complete C U Nxt Tues.
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December 2023 by cedric white
There are many wonderful people at this petsmart. However there is one assistant manager who is not worth the time it takes to speak about him. Now for more positive. The pet trainer there is amazing. She has tamed the beast when it comes to my dogo argentino.
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December 2023 by Erin Charran
Found everything I needed. It is always clean when I go to the store at Corners Corner. I did notice that when a furry guest got a little too excited, there is always someone willing to help clean up. Check out was easy and quick. I do wish they had a larger selection of mind stimulating games for dogs though.
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December 2023 by Cynthia Bost
Kind staff. Very helpful and they are ALWAYS willing to help Alf answer any questions you may have
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December 2023 by Jon Mills
Emily in the grooming department is hands-down the best! We take our two standard poodles (since they were puppies) and our senior citizen schnoodle to her. She is great! Can not recommend her enough.
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October 2023 by Alex D
The shop employees were courteous and helpful. The store was clean and items were easily located. Will shop here often.
