PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. It caters to a wide range of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, hamsters, and mice. Customers appreciate the store's cleanliness and helpful staff, with many noting that they found everything they needed easily. The store provides various services, such as dog training, grooming, pet boarding, and adoption, at select locations. The grooming team, especially Emily and Morgan, receive high praise for their gentle, professional, and loving care, making pets look and smell great. The updated fish aquariums are also well-liked, with staff like Loretta being especially helpful. Despite some mixed experiences with a particular assistant manager, overall, customers find PetSmart a convenient place for pet supplies and services. Many appreciate the friendly staff, clean environment, and the wide variety of products, though some wish for a larger selection of dog toys and interactive games.
