Fleet Feet - VA Runner is a welcoming store that caters to runners and active individuals. Customers appreciate the friendly staff, who provide knowledgeable assistance in finding the right shoes and gear. The store offers foot scans to ensure proper fitting and helps select suitable products for each person's needs. Staff members like Dee, Chris, and Nick are praised for their helpful and patient service, making the shopping experience enjoyable. Many customers leave with multiple pairs of shoes and feel confident in their purchases. Overall, Fleet Feet - VA Runner is highly recommended for its great customer service, personalized advice, and a positive, supportive atmosphere for everyone looking to find the perfect running shoes or activewear.