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“April is a rock star! I didn't have enough time on my lunch break to find shoes because there were other guests being helped, but she got my shoe size and needs and as soon as I got off work I came back and she had a stack of shoes for me to try ready and waiting. I found my perfect pair and finally my feet are pain-free! She was able to educate me on a needed heel drop which no other store was willing to discuss. All other stores brought me just a pair or two and said that's what I should use. April had me do laps with lots of shoe combinations until I knew for sure. Thanks so much! I will be back regularly so try at my feet aren't neglected again.”
“I was recommended this store from Men's Wearhouse as I was looking for an ascot tie. As soon as I got into Better Menswear I was presented with the owner Mr. Parker and he was extremely friendly in pointing me in the right direction. I definitely find that I will be here again purchasing a new suit because the options are extremely good and the customer service is top notch.”
“Had an amazing experience here today and it was all thanks to the sales associate April!
She was so patient with us and helped me find not one but TWO pairs it the perfect shoes for my son. Which is quite hard because he has extremely wide feet for a 6 year old!
Thank you April for all of you’re help you are amazing!!”
“This is my go-to shop to grab the wife gifts. They staff are super nice. They are not pushy. They are definitely not snooty. Their selection varies by season and they have limited selections; it is what it is. Expect to pay, but in return you are getting high quality. The brands they carry make quality clothes and jewelry. Have to plug the staff again. Super nice and welcoming to both women and guys. Keep up the great work!”
“Walked in just to try on boots and determine fit and finish. Greeted by Cris who figured out style of boot I was after. She encouraged me to use the machine to determine proper size. She then spent the next 20-40 mins helping me navigate boot style, sizes, and width. With her help I found a perfect fitting Red Wing Iron Ranger. She even special ordered a pair of boots for my wife.
Personable, professional, and great overall experience. Highly recommend.”
“Came in yesterday with an emergency, new job and needed new clothes fast. Not only did the store have what I needed but also the manager Scott was incredibly helpful. He was on solo manning that day and was able to not only help me but help everyone else. I know the guy had to be under pressure but he kept it cool. Highly recommend this place for the staff and selection.”
“I walked in yesterday for the first time in my life. I was just having a daughters day with two of my daughters, and my one daughter loves Buckle. I am a curvy girl aswell as my other daughter, so I assumed this wasn't a store for us. I was so so wrong! We felt was seen, heard and shown such love! Had a blast! The first time in my life I was handed a pair of jeans that fit PERFECTLY on the first try. Same with my daughters. I finally had fun shopping. What an amazing experience ♡”
“This store is a hidden gem. It is not in the mall- but I actually like that because it is not overwhelming. The staff has always been consistently kind and friendly. The clothes are beautiful and great quality. I also love that they have a large clearance section when they are switching out the seasonal items. The clearance prices are pretty great. I am a teacher and they give you a discount if you show your I.D. One time, I forgot my school I.D. and the worker was so kind and let me show her my school email account and was totally ok with that. She actually didn't even ask to see it- I just wanted her to know -. I appreciate the KIND service. Customer service is what sets this beautiful store apart. Loyal customer and glad to shop here. <3”
“A wide variety of shoes available - found just the perfect size and fit for what I needed, and the service was very helpful with what I needed for my budget. Will be returning, for sure!”
“My first time at this location (store 3528) was great! I was greeted upon entering but was left to look around on my own, which I greatly appreciated. Once I had picked a piece or two Luna asked if she could start a fitting room for me. After I tried on my picks and wasn’t loving them she helped me find better options and I left with a full outfit, looking better than if I had chosen for myself.”
“This place has a good selection of skirts, tops and sweaters. I purchased a tweed pencil skirt from here for next to nothing. The sales associate gave me all kinds of good ideas as to how I should wear the skirt. Everyone here is friendly and professional without being pushy. This store has a lot of good sales and clearance items and who doesn't like that.”
“Mara I ( believe ) that was her name she has brown and blonde curly hair , but anyways she’s an excellent , upbeat person , and worked with my daughters needs before Journeys closed for the night ! 10/10 recommend see her when she’s working!”
“Be patience, any job take long time , a glue job for a sandal more than a month but it was a good job , I was getting impatient because of the reviews, and notice that they have a sign that said if you don’t pick up after 30 days they don’t guarantee, but the waiting it’s 30 days ! So you have to keep a reminder because they say they will give you a call but they don’t , my sandal took a month and a week , and on the following week after they said was going to be ready I called until they finally had the pair at the store , $24 for a glue job on one sandal but they look perfect”
“Veryyyy good customer service!!! My son got some shoes and a shirt to match. While shopping we got help from 2 women. During checkout another lady reccomended another shirt for my son that was on sale and he loved it!! Thank you girls soo much for making this shopping trip great!!”
“I have shopped at Encore shoes for many years even when it was Shoe Dept and the employees are very helpful courteous and professional and o always find something n thr store o like ?”
“Nice store. Had a nice selection of clearance mens size 12, which not all these stores carry much of.
But location is wrong on the map. Looks like it's by the dicks but it's actually across from the jcpennys”
“I recently visited the store for the first time, and let me tell you, I was absolutely dazzled by the incredible variety of shoes on display! There were so many options to choose from that it felt like a shoe lover's paradise. I had the pleasure of being assisted by an amazing employee named Dylan. He was not only sweet and attentive but also went out of his way to ensure I was well taken care of throughout my visit.
The store itself earned a solid 4 to 5 stars in my book, even though I noticed a few shoe boxes were a bit unorganized. I highly recommend checking out this store, it's a delightful experience for anyone in search of a fantastic pair of shoes!”
“Absolutely love this boutique! The handbags are incredible - unique, stylish, an beautifully made - the clothing selection is just as amazing. Every piece feels thoughtfully chosen and on-trend while still being wearable. Sarah was fabulous to work with, friendly, knowledgeable and truly made the shopping experience fun and effortless. She has a great eye and made wonderful suggestions without an pressure. If you're in Richmond and love great fashion, this boutique is a must-visit. I'll definitely be back!”
“I went in today to go shoe shopping with my daughter who has autism, she really wanted shoes that had laces but I had told her if she can’t tie them in the store she cannot get shoes with laces. The girls that was helping us took her time to help my daughter learn to tie her shoes. I did not catch her name but she definitely went out of her way for my daughter today. Thank you soo much for your help and patience that I did not have today. ❤️”
“Had a great shopping experience today, I needed help with an exchange and Roland was able to assist me. He was well mannered, professional, kind when helping me. He knew what he was doing and managed well what I was asking for. I believe he is a great asset to this company.”
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“Emma was fantastic taking the time to go over the evaluation and find the best shoes for us. This made our purchase the best value. I can’t get this personalized service on-line. The entire team there treated all their customers with that same attention and care.”