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February 2024 by TD TYLER
Helpful staff but some need more training on available Verizon services.
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January 2024 by Multi lingual
Customer service are great.
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November 2023 by Linnea Woolridge
Grady at the Massaponax location is one of the best customer service reps we’ve ever had the pleasure of dealing with! Seek him out!!
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November 2023 by Ryan Avery
Avoid this establishment at all costs - I understand that not every customer can be made solvent and policy is policy. However, treating customers with respect and decorum is the bare minimum, and there is no excuse for the kind of behavior that the store manager exhibited today. I was shocked at how rude Mx. Burris was - they interrupted me continuously even when I pointed out that they had not allowed me to finish speaking, they kept bulldozing over me and did not stop. Its no way to treat another human being much less a customer. I felt very tense and uncomfortable to speaking to this individual, there were witnesses and they stated that it wasn't just me overreacting. Completely unacceptable.
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November 2023 by Karla Breeden
Andy was wonderful! Super helpful and dedicated to helping apply discounts and teach us how to use our products/services.Super pleased with this service - exceptional customer service today! Thank you!
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July 2023 by Twana James
We had the best customer service today. Andy greeted us when we walked in and spent an hour working diligently to make sure our needs were met. He even saved me money on my service. This is, by far, the best experience I have ever had with Verizon. Thank You!!
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July 2023 by Mark Prieto
I went here very upset..This company charged me $250 more than what we agreed when I got phones..You see I'm disabled and get the low amount money..My Granddaughter don't have a computer and I saw on tv where get a phone, I pad and watch..Well I wanted help her for college..As I walked in Verizon store ,I was helped..The gentleman fixed everything and I got plan lower than I was expecting..Thank you young man..World Renouned Folkartist Mark Prieto
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July 2023 by Eri Bradley
Nice people. Wish they sold bigger data packages for hot spots. 150gb per month isn't enough.
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May 2023 by Dead Skunk
After purchasing a new IPhone, I later reviewed my bill. The reps here didn't tell me there was a charge for setting up my new phone. Also, they didn't tell me they we putting "add ons" on my account - like cloud storage. I had to go in and turn them all off before Verizon started changing me for things I never asked for. Not happy with this lack of tranparency at this place. Avoid.
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May 2023 by Angelica Reynolds
Once again, Verizon disappoints. I was given a list of Verizon locations from the Verizon representative where we could drop off our old equipment - cable box and internet box - as usual, the store did not allow the drop off.
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May 2023 by Tom Baldwin
Very helpful staff with super customer service
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May 2023 by Good Life
I purchased an iPhone for this store. I was later notified via email that I was signed up for Asurion phone insurance at $17 a month! I never signed up for this and was never asked about it. Now I have waste time trying to figure out who to contact to have it cancelled. Ridiculous.
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May 2023 by Nick Muhlenkamp
I came in for an issue my daughter was having. Rachel was friendly and knew exactly what to do. Thank you.
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April 2023 by Logan Jackson
Worse company ever, they can't do anything besides tell you call a number for help. Insurance or protection is useless. The customer service numbers are useless and employees don't do anything but tell you to call a number. WORSE CUSTOMER SERVICE EVER !!
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October 2022 by Aviv Goldsmith
People are great. Cellphone signal in the area is weak, though, which makes calls and data difficult.
