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October 2023 by Anthony S.
They were very nice and had exactly what I was looking for. Had a fair price that was consistent with what I saw offered elsewhere. Will go again and give them more business!
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September 2023 by Mary Beth Eisenhard
I have been a long time customer of Grace Jewelers in Gainesville - even before they moved to their current location. I have always felt welcome and the owner, Sovanneh, takes the utmost pride in his work. Attention to detail and unparalleled care are of paramount importance to him and his staff. They take the time to listen to what you need, then let you know how they will create or care for your jewelry piece. I have recommended them to others and I have bought seven pieces of jewelry from Grace Jewelers in the 13 years I have known them. They are (in my opinion) a first class, quality jeweler with integrity and grace!
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August 2023 by Ben B.
The gentleman was nice and professional. I should have asked the price for a watch battery replacement. It was more than I expected. Oh well, live and learn. I will do it myself next time.
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August 2023 by Michelle Miranda
I’ll begin by observing that after reading other non-positive reviews, whatever I say is going to be disputed, so I’ll be brief.I took Roberto Coin hoop earrings in for repair and one of them was returned bent and the other not latching. When I went back in, the assistant lied and said that the jeweler was not there, that I would need to leave them again for another repair.But wait, after some discussion, he (the owner/jeweler) magically appeared. Then they were going to charge me again $$$ for another repair.Not sure why, but the owner was frantically trying to find the repair envelope that would “prove” what they were supposed to have done. Finally, after some time of waiting while he was attempting to find the “proof”, he couldn’t find what he was looking for so I took my earrings and left. Especially after having been obviously lied to, I will not return.
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July 2023 by Angela Tang
Great repair job of a vintage piece of jewelry. Pricing was fair and the work was top quality. Highly recommend.
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July 2023 by Hidtacb R.
The purpose of the review is to inform the public not to visit the Grace Jewelry Store in Gainesvill, VA. I brought my bracelet there to fix the locking mechanism and remove three links. The owner said it would take a week and it took longer. Also when I went to pickup my bracelet, the owner told the employees to give me one link and to keep two links. We never agreed on that arrangement and knowing the price of gold only assuming why he wanted to keep the links. I recommend the public go somewhere else to repair their jewelry.
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April 2023 by Scott McCoy
Never an issue with this shop. We've done business off and on over a few years. Always fair with pricing and never had a problem with quality. Good people to know.
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May 2022 by Taylor Bouffard
Amazing service! I was in quite the bind with my engagement ring that had come out of its setting and they were extremely helpful fixing it and expediting the process. I would recommend to anyone!!
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April 2022 by Chris Carlson
My wife needed to have her ring resized due to an injury to her ring finger. They repaired and resized my wife’s wedding ring, cleaned it and made it look better than new. They were extremely professional and did amazing work. We highly recommend Grace Jewelers
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February 2022 by Dave Hamilton
Purchased a Tungsten ring from this place 3 years ago. Part of the manager’s sales pitch was that if I ever needed to get a new size, bring it in and it’s free. They lied. Went in a few weeks ago needing a smaller size, they took the ring and told me that it would take a couple weeks. No problem. Received a phone call today that it was ready. $80. Even after arguing with the manager/owner, he wouldn’t make it right. Bad business.
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February 2022 by David H.
Purchased a Tungsten ring from this place 3 years ago. Part of the manager's sales pitch was that if I ever needed to get a new size, bring it in and it's free. They lied. Went in a few weeks ago needing a smaller size, they took the ring and told me that it would take a couple weeks. No problem. Received a phone call today that it was ready. $80. Even after arguing with the manager/owner, he wouldn't make it right. Bad business.
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January 2022 by Paige Gressman
My husband and I had such a wonderful experience! We cannot thank them enough for their kindness, professionalism and gorgeous products! They made what I thought was going to be a sad day about switching my wedding band into a magical one by allowing me to keep my original engagement ring and set it between a ring enhancer and use that as my hand! I’m IN LOVE! It’s been about a month since we’ve received our rings back and I’m extremely happy with them!
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January 2022 by Kyla Jeanette
Grace jewelers designed my diamond necklace, our wedding bands and my engagement ring. We always have such an incredible experience whenever we walk in. We are always so well attended to and our needs are always met. Their attention to detail is superb! The owner always greets us and spends time working with us to make sure we get exactly what we're looking for.I highly recommend Grace Jewelers for any jewel needs you might have. Not only will you walk away with a beautiful piece of jewelry, but you'll walk away feeling like you made new friends.
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January 2022 by Carly Wren
Amazing customer service! I recently got engaged and needed to get my ring resized. I called many jewelers in the area and all of them had a 2-3 week wait since it such a busy season. Grace Jewelers was able to resize my ring and have it back to me the next day. (There is a small rush fee, but it is totally worth it.) The ring was still a little small when I picked it up, which was my fault for choosing the wrong size. I brought the ring back and the jeweler worked with me to figure out my correct size, then had it ready again the same day. He did such an amazing job and my ring fits perfectly!Highly recommend!!!
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January 2022 by joe
place saved me. I needed my wife's diamond ring repaired before a family wedding event. They said they would be able to do it and not to wish about it. While I was there, they were able to show me the cause of the problem(broken prong) AND they showed me that the other prongs needed to be re-tipped. If my wife would have lost that diamond she hqve cried(so would I). I love this jewelry store, and the wedding was a success!
