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March 2024 by Leah Martinez
Excellent store, excellent service, patient staff even when customers are rude and critical of company. Always nice to see staff cooperative and supportive of each other.
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February 2024 by makayla waddell
I had a package from fedex and they told me to drop it off with a fedex which is perfectly fine, but the dude who was talking to me was super rude and dismissive?? Like sorry I didn’t know…
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February 2024 by Proto Clown
This staff is helpless. If you utilize their services, you are- at best- gambling that they will do for you what they say they're going to do. Highly suggest using USPS.
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February 2024 by Brad Nowak
Two of the guys there were nice and wanted to help while the other two threw packages across the room playing basketball with them and took 5 minutes to address the line of customers. One of them had to tell the others repeatedly to help him because a line was forming. I handed one of them my package and he just threw it into a bin and walked away. Literally threw it...
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January 2024 by khondker Sohail
Exceptional service!!
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December 2023 by Kim L
Absolutely horrible customer service by David. Argued with me about a UPS printing label and cont to say it’s USPS. Well it’s NOT. AS I TOLD HIM! Thank goodness Dominion Valley UPS has reps that actually care and take the time to talk and explain. David told me he didn’t have time for my car and hung up. Horrible customer service.
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December 2023 by NRJ inVA
The employees are very efficient and helpful. Store is clean and always well stocked. Long lines are not intimidating because it moves fast due to well trained staff.
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December 2023 by L J Martin
This store was very helpful & friendly. They had all the supplies I needed to ship my package.
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December 2023 by Anton Nelson
The longest line I've seen in my life at any UPS location. Only 2 employees. Shameful management!!
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November 2023 by Matt Hardin
Ups won't do amazon returns unless you buy a box from them or a bag that cost $3.48Lady was very rude and said no to even an associate when he said should be fine because it does have the shipping label how amazon shipped it to me in their box but she said no needs to be another box over that box or a bag so I had to buy a bag/box from UPS
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October 2023 by Michael Macey
I was charged $3.24 to print their own UPS label, $3.00 computer use (I used my own phone), plus .24 for printing a single label, which was generated by UPS...I think this is not a real UPS store or something.
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September 2023 by Loria Lopez
(Saturday - 8/26/23) Called to check on their ability to send an overnight delivery of a letter. The letter was to my son, who serves in the Air Force. I provided the delivery address and was quoted $61.00. However, when I arrived, the price suddenly skyrocketed to $110.00, with a Tuesday delivery, so I left. That's too drastic of a price difference. Standard FedEx overnight - Arrival on Monday by 8 p.m. was only $47.55! I won't ever trust this UPS location again.
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August 2023 by wade Na
Rude - poor customer service. Comment on it and your package probably gets "lost"
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July 2023 by Tatiana Ignatenko
This store had 2 entrances and when I came with heavy bags and multiple returned items and I put them to the open counter near the door and was not politely told that the line started from other side . The sign about it should be visible so customers were not confused . I am happy it’s not my local store , was there just on my way .
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May 2023 by Lexi C.
This is the only UPS store that I visit and they knock it out of the park every time! The owner is attentive and available, Matias and Jamie are amazing to see and always make sure my packages are well taken care of. 12/10 recommend!
