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March 2024 by Alayna Shoemaker
I originally made contact with Chad to help me but when I arrived he was busy with another customer. Craig greeted my Dad and I and took wonderful care of us. He was quick, efficient, and polite. He had lots of knowledge and did a wonderful job to accomplish what we needed as to the reason for visiting the store. Thanks Craig, great job.
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February 2024 by TomdeSabla
Craig was amazing to work with.It's a great experience when some person you don't know at a retail store - a person who is likely quite underpaid, by the way - takes such good care of you that it feels like they are working for you.Craig was the consummate professional and acted as my advocate, not as a salesman. He went above and beyond any expectations and tried to save me money at every turn.I literally cannot say enough about this young man. He is an asset to his employer for sure.
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February 2024 by Glenn Simon
So happy working with Mason. Upgraded one of the family's phones and all if our phone plans to save significantly on our monthly bill. He was knowledgeable, personable and thorough. We will come back to see him for all our phones in the future.
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February 2024 by Kevin Campos
Great customer service Chad!
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February 2024 by Jennifer Follis
The service here is amazing, especially Chad, he was so helpful with my issues. However, there is a real "sun" issue. The sun shines in the main windows and makes it miserable for the staff and customers. Verizon should really try to do something to fix the sun issue, such as adding blinds or tinting the windows significantly to improve the customer experience and the working conditions of their outstanding employees who work at this location.
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February 2024 by Condor
I went to get a new iphone and ipad and had a great experience. Chad was friendly and knowledgeable and helped me get the best deal. I highly recommend this location!
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January 2024 by Julianna Gonzalez
I came in to switch over from AT&T and Mason got started right away with how he could save me money before we even talked about pricing. He broke it all down so it was easy to follow and clear with what my monthly bill would look like. There were no hidden fees or anything that would surprise me on that first bill. Also, he helped me save a bunch on streaming services that I was already paying for (HBO, Netflix, Hulu, Disney plus, ESPN, Apple TV, Apple Music, and Paramount + for only $40 compared to the $$$ I was paying individually). He also got me a fantastic deal for my trade in and for moving my number from At&T to Verizon. The whole process was so easy and he set it all up for me, including my phone screen, case, and everything. I could use my phone before I even walked out of the store. In all seriousness, I’ve never had such a pleasant experience buying phones. What was usually a headache became easy and money saving thanks Mason. He also called back a few days later to follow up about my service and check in to see if there was anything else I needed. Very happy with service. I highly recommend.
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January 2024 by Pamela Budd
I had been going to Gainesville Verizon until when this rude woman waited on me and she was not helpfulAt all and acted like a problem answering my questions, so then I decided this is not the customer service experience I should expect after being a long time Verizon customer since back when it was Alltel. So I told her I would not like to continue
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December 2023 by Henry C
Cory provided me exceptional professional services to resolve in record time a multitude of technical problems I was having!!!
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December 2023 by Meagan Maynard
I recently upgraded to the new iphone, but was having an issue with all my messages transferring over to my new phone. I had recently lost my best friend in a very tragic and sudden way, and I was devastated to think I would lose many of my texts with her. I had many calls with apple support to try and remedy the situation. During this process… Josh, Corey, and Ben were all so accommodating and understanding. I explained to them what was going on, and they gave me the time I needed with the old phone to ensure everything transferred over before I completed the trade-in. The compassion and kindness they treated me with was comforting. I didn’t feel like just another number in their sales, I felt like a human being. Thank you!!
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October 2023 by B Ham
CHAD helped me understand the issues of adding my critical eSIM phone number quicker than ANY tech support.Went in for a new SIM card to help the eSim issue (ultimately wanted the IPhone 15 Pro phone & this new card was needed).KSENIYA saved me at least 2 steps & gave me my iPhone 15 pro on the spot (with new SIM card ofc), placed an order for another for me as well…. All within 25 minutes while helping other customers.Thank you both, very much! Excellent store.
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October 2023 by Andrea Slobodow
Dan Jerome assisted us today as my husband changed cellphone service from a competitor over to Verizon Wireless. We also purchased an iPad for me and made some other beneficial changes to our family plan that Dan pointed out to us. Dan spent quite a bit of time with us (with uploads, etc.). He was patient, knowledgeable, and very personable. We appreciated his thoroughness and had a very good experience.
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October 2023 by Terri Carlson
I have been going to the Gainesville, VA, Verizon store for years, and I have always had a great experience. I am tough on my phones, having run them over with my car, thrown one into the washing machine, and dropping them on a regular basis. Most recently, I have been dealing with Stefan, and I cannot say enough good things about him. He helped my husband and me on a Friday night when it was almost closing time, and I am sure he would have rather gone home. He spent a lot of time with us until we were 100% satisfied. Since that time, every time I have needed anything, I text Stefan, and he responds immediately. I need assistance frequently, since I am older and not good with technology. He is amazing and is a wonderful representative for your company.
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September 2023 by John Last
Verizon Customer rep Kseniya AdamovaKnowledgeable, patience, very clear in helping me with a phone issue. I’m 83 yrs old, tech knowledge very thin. This outstanding rep was great in helping through the problem. I want to emphasize patience coupled with persistence. I will regularly inform others of my productive session with Kseniya. She’s a major credit to her profession.
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September 2023 by Sheila Huckestein
These folks, specifically, Corey, were outstanding! Needed a new protector, they searched my records and found out that a store in North Carolina had not given me the correct one, walked out with a protector within 15 minutes. Top notch service!
