This Verizon store provides excellent and helpful customer service. The wireless sales consultants are knowledgeable, professional, and friendly. They provide an exceptional in-person experience, making the entire process timely and a breeze even when extra steps are required. Staff listen to customer concerns and needs, explain everything in simple terms, and offer recommendations without pressure. They help with getting new phones, switching or upgrading plans, and finding ways to save money. Consultants follow up to ensure everything is working fine. The experience is very good and satisfying, with many customers stating they would definitely recommend this location.
Chad Woolard helped me at the Hillwood Dr. store in Gainesville and I've never had better. Remarkable service. Thank you and God bless!!
July 2026
I had a wonderful experience purchasing a new phone at this location. Chad was so helpful! He was able to order the phone I wanted and had it in stock within two days. He explained the device and plan for me and helped me set it up. He made this transaction so easy and I am so grateful. I will definitely refer Chad... read full comment
May 2026
Verizon representative named Coffee provided excellent customer service for us today! Phone was hacked. He knew exactly what to do to help us scan for malware and protect our phone data going forward. Highly recommend! Thanks for the great customer service!
