Advance Auto Parts at 9900 W Broad St in Glen Allen provides a range of automotive products and free services, making car care convenient for customers. The staff is known for being polite, helpful, and knowledgeable. Customers appreciate the assistance in selecting the right parts, such as batteries and headlight bulbs, with some staff even allowing customers to verify sizes to ensure proper fit. The store offers free battery testing, engine code scanning, and installation of batteries and wipers with purchase, saving customers time and money. Notably, employees often go above and beyond by personally helping with tasks like scraping corrosion off batteries or installing new ones in the parking lot, which provides a quick and efficient experience. Several reviews highlight staff members' friendliness, with particular praise for their courteous and helpful attitude, along with their willingness to answer questions and share advice. The store also offers same-day delivery of batteries and other parts, adding to its convenience. Customers who signed up for the loyalty program, Speed Perks, enjoy discounts on store items and gas. Overall, Advance Auto Parts at this location is known for its excellent customer service, knowledgeable staff, and helpful, efficient service, making it a trusted place for automotive needs.
Huge shout out to Patrick at Advance Auto -he deserves a gold star ⭐. He didn’t just check the battery in my daughter’s car — he went full detective mode, troubleshooting the issue and giving us great tips to avoid future problems. Super helpful and genuinely great customer service!
March 2026
John was great! Ordered tail light for dodge ram. It arrived and my man John took old one off and put new one on for me. Great guy! JAKE, THANK YOU SO MUCH FOR THE AWESOME ASSISTANCE TODAY. IT IS SO GREAT TO BE AROUND GOOD, HONEST. HELPFUL PEOPLE. JAKE FITS THE
December 2025
Patrick was amazing and went above and beyond to help me! Great customer service!!
