M&T Bank's Innsbrook branch receives mixed reviews. Some customers report bad experiences with scheduling, where assigned staff were unavailable, leading to confusion with services like opening a new account. However, many others are very pleased, stating the associates are extremely friendly and helpful, often going above and beyond to solve problems. The branch is noted for being one of only two in Richmond and among the furthest south in the country. While some prefer other locations, several customers highly recommend this branch for its service.
I am very pleased with the services I receive at the Innsbrook branch of M&T Bank. Everyone is very friendly and helpful with a smile. Not only do they attend to one’s needs, but they also make helpful suggestions to solve problems and offer their services. I highly recommend this branch.
August 2024
miss betty the teller was awesome.she was wait patient and just because good customer service .im open account
October 2023
Went above and beyond to take care of my situation. Thank you Jim for being so great to work with. I highly recommend this branch!!
