This Verizon location is noted for its excellent customer service, with multiple reviews highlighting staff who are patient, kind, and helpful. Employees are described as not rushing customers, even close to closing time, and working diligently to solve problems. Reviews specifically mention staff taking the time to explain things clearly and fix issues, including those that were not even Verizon's problem. The service results in highly satisfied customers who express a strong desire to return and recommend the store to others. The overall impression is of a reliable and courteous team dedicated to providing a positive experience.
We actually went to Best Buy 1st as we have always dealt with them. Un happy with the way they do business now, we went over to Russell Cellular. The young man that helped us that day (Adam) made out visit so nice giving us all the assistance you could ask for. He helped me to get a phone that I wanted in the price range... read full comment
June 2025
My agent was professional, patient and polite. Great experience!
November 2024
Just went last week to set up my new iPhone 16 Promax. Randall could not have been any better. He worked with and solved all our issues. He is very patient and cares for his customers. I highly recommend going to see Randall. Book
