This Verizon location is noted for its excellent customer service, with multiple reviews highlighting staff who are patient, kind, and helpful. Employees are described as not rushing customers, even close to closing time, and working diligently to solve problems. Reviews specifically mention staff taking the time to explain things clearly and fix issues, including those that were not even Verizon's problem. The service results in highly satisfied customers who express a strong desire to return and recommend the store to others. The overall impression is of a reliable and courteous team dedicated to providing a positive experience.
We actually went to Best Buy 1st as we have always dealt with them. Un happy with the way they do business now, we went over to Russell Cellular. The young man that helped us that day (Adam) made out visit so nice giving us all the assistance you could ask for. He helped me to get a phone that I wanted in the price range... read full comment
April 2026
Agent Ommarre at Verizon - brook road was excellent and both agents were very competent.
February 2026
Very helpful guys with quick and top notch service.
