AmeriGas Propane
PropaneHours:
7201 George Washington Memorial Hwy, Gloucester VA 23061 Hours
About AmeriGas Propane
AmeriGas Propane provides propane delivery and customer service, with both positive and negative feedback from customers. The company emphasizes expanded digital tools, stronger service capabilities, and efficient resolutions, with 24/7 customer service lines available. The specific office on George Washington Memorial Highway in Gloucester no longer offers walk-in service. Many customers report excellent, 5 Star service. They appreciate the ongoing monitoring of fuel levels and proactive contact for scheduling delivery within a given window, which creates a feeling of appreciation and importance. The delivery personnel are noted as friendly and conscientious. Customers value the excellent customer service, user-friendly and informative website, and convenient online account access. Some also enjoy the benefit of referring others. However, other experiences are less positive. Some customers report issues with billing, including new tank rental charges and overcharging. There are complaints about recurring problems with fills and persistent difficulties accessing online accounts despite support tickets. While some find the customer service pleasant and local, others find the overall service not very good, though military discounts are acknowledged.
Most Recent Reviews
August 2024
Have been a customer for awhile. Should leave, because they are now hard to deal with. Please, Please Please get rid of the off shore CS. It is so terrible. Please let me talk to a local person.
April 2024
Only a 3 because of some of your recent changes. I was able to call and talk to a pleasant local person right away. Not a computer. And not in another country. I was never charged rent for my tank until recently, which has required no maintenance.
March 2024
Great service and friendly employees. Thank you again. Javier
More Comments(59)
You May Also Like
- Gloucester, Virginia
