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December 2025 by Laurie Taylor
Exceptional Service – Ask for Janice!
Janice at the AT&T store in North Williamsburg provided the best customer service I have ever experienced in all my years as an AT&T customer.
We were visiting from out of town for the holidays and only had a short window of time, yet we came in with a very complex list of things we needed: changing the last name on my account, transferring my husband’s phone from another carrier, replacing my phone, transferring all the data, and purchasing a new Apple Watch. On top of that, we ran into major issues getting my husband’s phone unlocked from the other carrier, which turned into an unexpected ordeal.
What made the experience even more impressive was that Janice was the only employee working in the store at the time. Somehow, she managed to take care of us while also assisting other customers, and she gave everyone the same high level of attention, professionalism, and care.
Through it all, Janice stayed with us the entire time. It became an all-day process, yet she never rushed us, never passed us off, and never lost patience. Her knowledge, persistence, and ability to manage multiple customers seamlessly were outstanding. She truly knows her stuff.
In all my years with AT&T, I have never experienced this level of service and expertise. Janice is a five-star-plus employee, and that store is incredibly lucky to have her. If we could bring her back to the DFW area with us, we absolutely would.
If you visit this store, ask for Janice — she is exceptional.
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December 2025 by William Iglhaut
Very helpful, and knowledgeable, After the New town Att store on Montecello (avoid at all costs) cheated us on a new phone and made my old phone un usable. This store fixed my phone and advised us how to get invoices from other store and went over pricing disparities. Great customer service.
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December 2025 by Meri Laakso
If you are a retiree or just person who do not wanna be cheated. Choose this store. They do not cheat you. They are actually owned by at&t. Not a franchise like the monticello avenue one. Love Janice
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December 2025 by Lisa Iglhaut
Janice, you saved my day! Thank you for restoring my husbands old phone which the Montecello store could not do. I will be your customer as soon as I cool down from lies from the other Williamsburg store. Have a great Holidays!
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November 2025 by Pat Johnson
Donray was absolutely a genius! I had a tough problem and he made short order of it.
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November 2025 by John Benton
Janice was so helpful
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November 2025 by Joan Mitchell
My AT&T service tech was wonderful. I received our phones and Dontray took care of getting everything transfered to our new phones. We will definitely be recommending him to get sales and service to our friends and family.
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November 2025 by Barbara Polk
Mr.Dontray was very helpful and very informative about AT&T.Was able to assist me in all my needs.Has a very nice personality.Very courteous and knowledgeable!
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November 2025 by c shimko
Dontray at the LIGHTFOOT/TOANO Wburg location is a PHENOMENAL person. So patient, cheerful, thorough and knowledgable. Its pure joy to be in his presence. He was able to solve issues no one else at ATT ONLINE, on phone, in person could or would. THANK YOU DONTRAY!
*****( AND the ATT store on MONTICELLO in Williamsburg is CLOSED during business hours. Yeah. Open till 8 pm and closed midday. No sign, no note- won’t answer the phone. They should not be in business. Epic Fail.)
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October 2025 by Coleen Kline
Dontray was incredibly helpful. My phone was unusable for me and he corrected the problem quickly. I was very glad he was able to help.
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October 2025 by Jeff LaCroix
Great experience and customer service.
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October 2025 by Robin Clinton
Janice was fantastic.
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September 2025 by preston lanier
Best salesman great humor from dontray
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September 2025 by Shawn Seawell
Great customer service!!
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September 2025 by Rene Cliborne
Dontray was extremely helpful in getting my plan and phone reset after getting a new one. I highly appreciate his help and support.!!!
