The AT&T Store in Williamsburg offers phones, tablets, smartwatches, and wireless data plans, including prepaid and unlimited options with 5G service. The store is noted for providing great and wonderful customer service. Staff members are described as very helpful, knowledgeable, courteous, and informative. They assist with device transfers, fixing phones, and providing clear advice. Multiple reviews emphasize that this location, which is corporately owned, does not cheat customers, especially in contrast to another franchised store in the area on Monticello Avenue. Customers report positive experiences and a willingness to recommend the store for sales and service.
Very helpful, and knowledgeable, After the New town Att store on Montecello (avoid at all costs) cheated us on a new phone and made my old phone un usable. This store fixed my phone and advised us how to get invoices from other store and went over pricing disparities. Great customer service.
December 2025
If you are a retiree or just person who do not wanna be cheated. Choose this store. They do not cheat you. They are actually owned by at&t. Not a franchise like the monticello avenue one. Love Janice
December 2025
Janice, you saved my day! Thank you for restoring my husbands old phone which the Montecello store could not do. I will be your customer as soon as I cool down from lies from the other Williamsburg store. Have a great Holidays!
