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November 2023 by josh Jennings
Alex was super helpful
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October 2023 by Hammy & Olivia
Marlon is the best. We just moved into the area and every time we bring a haul of Amazon returns to the store, Marlon greets us with the biggest smile on his face and is always so patient with us. So professional and kind.
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June 2023 by Matt Silverman
Most convenient location for Great Falls residents with insanely friendly staff. Truly depend on this location for shipping packages and dropping Amazon returns. Truly a lifesaver!
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May 2023 by Javed Nawabi
The best customer service I have ever experienced in my life was in UPS at Great Falls. Very professional staff members. I would like to thank UPS for choosing and training such high quality service providers.
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April 2023 by Art Simonetti
The two store associates (Alex & Marlon) at UPS Store - Great Falls, VA are fantastic to work with. They're always -- ALWAYS --- friendly, helpful and efficient. It's great dealing with them, and I really appreciate their consistently positive, "can-do" attitude.
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January 2023 by Andrew Rhodes
I've generally had a good experience at this store, but a recent experience left a bad tasted in my mouth. I brought in two Amazon returns in the original packaging with the top of the boxes open so they could see that I was returning the correct products. The clerk insisted I pay $3 for a couple strips of tape to seal the packages (really?), so I opted to just buy a whole roll for $5 and at least get some value out of it. I sealed the first one, and then asked for the second one back so I could tape the top... and the clerk told me she would just handle it with her own tape. Unreal. Not a great way to treat regular customers.
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December 2022 by Ezio Little
Alex is the man. I had some books ready to ship. He actively respond emails, packaged them securely and use boxes smartly.Thank you, alex
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October 2022 by Elham Ghadiryan
So appreciate Dina, she helped and calm me down, she took time guided me how can I follow up my package.
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October 2022 by Kaushikkumar Vyas
This is the Best Store in this area. Very cooperative staff. Specially want to mention about Dina. Very courteous & helpful nature.
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September 2022 by Christie Lavin
I just love this store, it’s owner and the employees! They are professional, courteous, helpful and go above & beyond to ensure that their services and products are delivered on time and in perfect condition. I’ve worked with them on countless job related and personal projects over the past 5 years and I have always walked away happy! They are the only store I’ll ever go to for my printing and production services! Highly recommend.
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August 2022 by Jess Gonsalves
This is probably one of the friendliest locations. Marlon is one of the friendliest and helpful people there. It's always a pleasure to see him when I have to pick up packages for the company I work for
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August 2022 by Dana Goslee
UPS in Great Falls Va., has the best customer service ever! They always go the extra mile for their customers, and everything they do is with a smile! Thanks team for all you do, we appreciate you! :)
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August 2022 by Sivan r
Honestly love these guys. I am a regular here and the whole staff is so helpful, nice, and always know what they’re talking about. Really appreciate how professional they are.
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August 2022 by mark elawadi
The associates & service are excellent and consistent. Alex & his team mates are a real asset to this store. Best...
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August 2022 by Joseph Voiro
Marlon is very personable and very helpful answering any questions. He also opens his doors a little before 8am to help his local customers.