The UPS Store #6725 in Great Falls is a friendly and professional business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Located in the Great Falls Shopping Center, it is a convenient spot for residents to handle their mailing needs quickly and efficiently. The staff is known for their courteous and helpful attitude, making every visit pleasant. Customers appreciate how the team, led by the proactive and passionate owner, Marlon, always greets them warmly and remembers their needs, creating a personal and welcoming atmosphere. Marlon actively participates in store operations, often jumping in to help with packing and engaging with customers and staff alike. The team includes dedicated members such as Alex, who responds promptly to email inquiries and packages items securely, and Evy and Jaalen, who provide excellent service with cheerful attitudes. During busy times, especially amid increased online shopping, the store has been a vital resource for Amazon returns and package shipments, handling multiple tasks efficiently under pressure. They also supply affordable shipping supplies and last-minute boxes for Amazon drop-offs. The store's staff work diligently, often after hours, to ensure customers receive their packages and refunds on time. The community values their hard work and recommends showing appreciation through small tokens of gratitude. Overall, The UPS Store #6725 is regarded as a vital part of the Great Falls community, committed to high-quality service and customer satisfaction.
Incredible customer service! Alex and the entire team were very friendly and patient with us! From the start, they were very helpful and offered extensive support! Def recommend!
November 2025
The gentleman, Marlon, working in this store was very nice and quick to get customers in and out. I will be making this store my main store from now on. Great job UPS!
- This review is not fake, but based on my own personal experience today (11/17/25) at the store.
September 2025
Marlon is the bestest! I addressed my package in my own calligraphy and he showed it off to another customer as if he were a proud parent, he made me blush and he made my day! Super friendly!! from now on he has my business!