Ace Hardware is a well-organized and friendly neighborhood store that serves its community with personal service and quality products. Customers appreciate the helpful staff, who are knowledgeable and ready to assist with various needs. The store's layout is convenient, with easy accessibility, plenty of parking, and clean restrooms, making shopping comfortable. It is especially convenient for smaller projects and last-minute purchases, often being closer than larger stores like Lowe’s, Home Depot, or Walmart. Staff members are known for their professionalism and quick assistance, even resolving issues like mistaken key cuts efficiently and with understanding. While some customers find the prices higher, they value the helpfulness and knowledge of the employees more. The store offers a wide variety of items, including tools, organization materials, yard bags, and decor, with a large selection that can sometimes be easy to get lost in. Overall, Ace Hardware is seen as a helpful, community-focused store with a welcoming atmosphere, committed to assisting neighbors with their projects and needs.
Kyle helps us everytime we are in there and he is amazing, he walks around and asks to help people and it is amazing! He needs a raise. He always does amazing for us, I never liked ace before but his attitude makes me go in knowing I'm gonna get what I need and ill be in & out!
November 2025
Love shopping here. Great products great customer service. Also I recommend getting the ace mobile app to rack points up after every purchase to get free stuff along with great coupons
September 2025
Ace Hardware in Hampton Va is truly a friendly place. Quick to greet, quick to help and assist, quick to find what you need, quick to get in and out of. Always someone there to help you, unlike big box hardware stores. (you know who the 2 are). I highly recommend Ace.
