“I’ve visited your store three times in the last couple weeks and Ed (working in the back doing the real work) made two of those visits not only enjoyable but memorable. This man has the kindest and most positive spirit about him and had nothing but positive things to say even about a negative situation. He took care of me as a customer better than I could have asked for and as a person he made my day. He made me remember there are good folks in this world and what a difference a positive attitude and a smile can make.”
“Ordered some Christmas bows for pickup and my order was cancelled. I came in store and noticed that they had them up in display. The manager agreed to sell them to me even though it required staff to get onto a ladder and take them down. This really made my day - great care for the customer!”
“Robert at Ace Hardware provided excellent customer service. He took the time to answer all my questions, helped me find exactly what I needed, and made sure I had the right products for the job. He was knowledgeable, friendly, and genuinely cared about helping instead of just making a sale. It's employees like Robert that keep me coming back to Ace Hardware. Highly recommend asking for him if you need help!”
“very easy to order, great chat support. Tried to order from Hampton instead of Norfolk, less shipping charge, but website would not allow me to do tyhis for some reason.”
“The is a great, old fashioned hardware store, just like they used to be 40 years ago. They have a knowledgeable staff, that are eager to help you with your basics or projects. They cut all kinds of keys as well.”
“I wouldn't consider 5 star for this branch, but great associates like Mr. Garry (at loading), and Mr. Fox (at lumber) really make this branch stand out
Thank you gentlemen, both”
“ABSOLUTELY EXCEPTIONAL EXPERIENCE! Resolved an issue that another Lowes location would NOT budge on! I greatly appreciate the staff here for always being EVER-HELPFUL! Also, shout out to manager George for being extremely helpful!”
“Great prices, and it’s nice not having to make a trip to Lowe’s or Home Depot. I’m not a frequent tool shopper, but on the occasions I do need something, I always compare prices, and Harbor Freight almost always seems to have a sale on exactly what I’m looking for. Quite serendipitous, honestly.”