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“Ordered some Christmas bows for pickup and my order was cancelled. I came in store and noticed that they had them up in display. The manager agreed to sell them to me even though it required staff to get onto a ladder and take them down. This really made my day - great care for the customer!”
“I’ve visited your store three times in the last couple weeks and Ed (working in the back doing the real work) made two of those visits not only enjoyable but memorable. This man has the kindest and most positive spirit about him and had nothing but positive things to say even about a negative situation. He took care of me as a customer better than I could have asked for and as a person he made my day. He made me remember there are good folks in this world and what a difference a positive attitude and a smile can make.”
“Kyle helps us everytime we are in there and he is amazing, he walks around and asks to help people and it is amazing! He needs a raise. He always does amazing for us, I never liked ace before but his attitude makes me go in knowing I'm gonna get what I need and ill be in & out!”
“very easy to order, great chat support. Tried to order from Hampton instead of Norfolk, less shipping charge, but website would not allow me to do tyhis for some reason.”
“The is a great, old fashioned hardware store, just like they used to be 40 years ago. They have a knowledgeable staff, that are eager to help you with your basics or projects. They cut all kinds of keys as well.”
“I wouldn't consider 5 star for this branch, but great associates like Mr. Garry (at loading), and Mr. Fox (at lumber) really make this branch stand out
Thank you gentlemen, both”
“Just wanted to leave a review for the sweet lady in the garden department today. Her name was Mrs.Nance and she was very helpful. She asked every customer if they are using a military discount and was very helpful. She greeted everyone with much respect. I first went to self checkout where the employee there was very unhelpful and did not care to find help. On the other hand, Mrs.Nance, I just want to say thank you. Thank you for taking your job seriously and for being so kind. I hope nothing but blessings find you! #Let’sbeaMrs.Nance?”
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“Great prices, and it’s nice not having to make a trip to Lowe’s or Home Depot. I’m not a frequent tool shopper, but on the occasions I do need something, I always compare prices, and Harbor Freight almost always seems to have a sale on exactly what I’m looking for. Quite serendipitous, honestly.”