Big Lots offers a variety of products, including nice-looking furniture and clearance items at reasonable prices, showing improvement over the years. Customers appreciate the good deals and find the store helpful for their shopping needs. However, there are some issues, such as missing price tags in certain areas and store cleanliness concerns, especially in the bathrooms, which are often in poor condition. The staff is generally friendly and helpful, but at times, service can be slow, especially during busy times or when assistance is needed for specific items like mattresses. The store's atmosphere can feel stressed, likely due to the season or workload. Overall, Big Lots is seen as a good place for deals and decent products, but improvements are needed in store maintenance and customer service efficiency.
