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November 2025 by Yolanda Anderson
AJ was amazing he helped me save money on on internet and cellular phone services. He was knowledgeable and very friendly.
5 stars service.
Thank you so much.
Yolanda
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November 2025 by Ronald Farmer
It was quick and easy
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November 2025 by Dexter Godfrey
I had an amazing experience with this Cox Office. The Sales Specialist Rhonda T. worked very hard to help me! Her professionalism and attention to details and my concerns was greatly appreciated. She is a true asset to this location!!!
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October 2025 by Mc 4
Went in to drop off one cable box and upgrade another, ended up with much more. David examined my account and called his manager Donald over to point out that I was missing available bundle discounts. This surprised me because I had asked about them when I signed up for Cox Mobile over the phone (Not at this store). David applied the discounts and helped me realize I was paying for several things I was not using. Bundles were applied, services dropped, and I left happy and looking forward to a much smaller bill. David and Donald were my heroes for the day.
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October 2025 by Tori Artis
I came into cox cable to exchange my box for another one and I was already frustrated from the day before dealing with another rude,and nasty assistant manager her name is Kristen I was really thinking about canceling everything but came back Saturday and Vanessa Jasper just made me continue with my services her customer service was top tier I love how she communicated everything i had on my account she was just awesome and I really appreciate everything she did for me her conversation helped me understand everything thank you Vanessa Jasper you are AWESOME 👌
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October 2025 by Avery Reynolds
When I went there to get my Wi-Fi unit, Mr. David made my experience amazing! He was knowledgeable, funny and made the process very easy. He also helped me to realize that what I was told from online wasn’t the same at the store so I came out with a better product for a cheaper price.
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October 2025 by Yvonne Turner
Vanessa is excellent at customer service and she is very polite to everyone. I had a wonderful experience in the store and would recommend her to everyone.
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September 2025 by Caleb Evans
David H is one of the most helpful people there. twice I have come in and each time he has given extremely helpful advice and ended up being able to fix most of the issues I had been having.
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September 2025 by Tony Ballard
The service was shit they were trying to get rid of me by giving me a number to call
The manager of the tire was busy talking over me to give instructions to her associates
This was at the W Mercury Blvd store on 9/9
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September 2025 by anastasia gray
If you need internet avoid cox at all cost. Their internet is slow and customer service and technician are slower!!!!!!
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September 2025 by Tracy Greene
I went in to upgrade my cell phone. The staff were very kind and patient. I appreciated the personalized service they gave even though being low staffed, they gave it their all. Thank you.
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September 2025 by Archie
Super slow customer service suck and they are super slow did I say that they're slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow
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September 2025 by Michael Gardner
Great experience. Didn’t try to oversell me on anything, explained everything to me, and communicated every aspect of my transaction.
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August 2025 by Tyrese Davis
Great customer service from Vanessa J.
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July 2025 by Alex Knight
Great internet. When it works. I have been dealing with a nearly daily loss of internet. I have swapped out the router. Had a tech come out. Still the same old song and dance. When I ask about it in store they try to suggest that its the speed I am paying for. All I want is for an uninterrupted internet experience. That's all. Seems simple enough right? But no. It's not. Instead once a day I have to use the app for it to just tell me there are no known issues in the area, follow the instructions to get it back up. Which it does. After a few tries. Go with someone else, trust me. Unless you enjoy unplugging and plugging back in your router on a daily basis for the internet to come back.
