Hampton Roads Car Care is an auto repair shop offering preventative maintenance and general repair services, including oil changes, brake repair, wheel alignments, and Virginia state inspections. The business is an ASE certified and Repair Pal certified NAPA AutoCare Center, providing work covered by a nationwide warranty. Customer service from the staff, particularly the front desk, is frequently described as awesome, spot on, professional, and appreciatively proactive with reminders. Reviews highlight honest, upfront communication and a team passionate about excellent, top-notch service. Many customers are very happy with efficient, same-day repairs and return for repeated service. However, some experiences note limitations in diagnostic capabilities for complex issues, which may require a dealership visit. Communication during the vehicle inspection process can sometimes be improved, as customers have felt they were not clearly offered immediate fixes for simple, itemized failures. While the staff is appreciated for attempting further diagnostics at no charge, not all problems are resolved, leaving a few customers dissatisfied with the outcome.
The staff is very friendly and helpful. Mechanics are good also, I highly recommend this place.
April 2026
Hampton Roads Car Care always provides great service with a friendly staff. Their pricing is fair and they stand behind their work. It's a good auto repair experience when dealing with them. I would highly recommend them to family and friends. John Leonard
April 2026
They did very excellent work, courteous and nice very and it didn’t take a whole day. Just had a very good experience.👍👍👍
