I have been with Primis since they originally opened as Virginia Bank and their service has always been excellent.
June 2023
Absolute 5-Star service from the Branch Manager Sonya as well from Janet Evans!!!!! I was locked out of my digital account for over two weeks and these two came in clutch for me with getting my account unlocked. A couple of fine superstars at this branch. This is what makes America great, their support is greatly appreciated!!
March 2023
Primis is not good. I bank all over Virginia for work and personal reasons. You cant get through to customer service. The online interface is terrible. I have my mortgage with them and if I could fire them and go someplace else I would.
Your bank is your choice—and we don’t take that lightly. We fight hard to win you over: with no fine print, no long wait times, and no worries about how secure and accessible your money is. Looking for a bank in Hampton, Virginia? Visit us at our Hampton location in the Coliseum Business Improvement District near Chick-fil-A. We bring the backing of an FDIC-insured institution with the brains of a tech company, for services you can count on, like checking and savings accounts, mortgages, and business loans and more. We double down on customer services with a 24/7 customer care center (with real humans!) and perks like free ATMs, nationwide. Welcome to banking as it should be. Member FDIC and Equal Housing Lender.