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February 2024 by MaryCathryn Proctor
These are a few of the many reasons that this store is one star. The store closed early on a Sunday afternoon, the lady was rude and borderline discriminating when I did my return, and she purposely charged instead of credited my purchase.The attendant (associate 463121) with the dark brown hair in a bob style looked me up and down which made me feel uncomfortable when i walked in (did not greet me). When i got to the front desk with my original shipment bags to complete a return, she talked down to me and would not speak in full sentences. she kept asking for a “form” and i should have brought the “form” with me. thats all she kept repeating. I told her i wasn’t sure what form she needed and told her this was my first time doing a return. I attempted to rephrase is various ways what i thought she was asking for, but only to never actually confirm or respond to my questions. I asked are you needing a confirmation number? i also said my order has a code for returns. AND i said i have my email for my order if she needed that. never responded to me. finally, she tells me the total that would be returned to my card, asked if I had the card used to make the purchase, and to insert my card to the machine.Later that evening i noticed my card was pending a CHARGE for the amount instead of credit. To confirm my thoughts and not jump to conclusions, i let it post to be 100% sure it was a charge.So with very poor customer service, being ignored and talked down to, and her being sneaky by making a charge on a return are the reasons i’m disgusted by this store. That lady needs to know her interactions reflect poorly on the brand and even more so, on herself.
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December 2023 by Simone Williams
Drove so far just for them to be closed early at 6pm on a Thursday. I really need to return items.
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December 2023 by Yvonne Blow
Very nice fashions. You have to pay attention to sale tag because final sale is no return/exchange.
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September 2023 by Carrie Smiles
I went last Friday and a really nice lady helped my boyfriend and I pick out clothes and styled me and I have never had a better experience in my life! I will update this review with a name when I find the paper ❤️ she had curly hair and is a teacher when she’s not working there!
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April 2023 by Karen Evans
Enjoyed my emotional shopping I did there. Will go again.
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December 2022 by Shannon Milligan
I had a very pleasant experience both in store and over the phone. I had purchased a sweater on a Sunday in store but being shipped and the very next day it went on sale for considerably less. I called the store and they instructed me to call back once my sweater arrived and they would do a refund, regardless if the promotion was over by then. I called and with no questions asked they did what they said they would do and were very nice in the process.
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August 2022 by Stacey Link
Terrible customer service! We have been in the store as of now for 22 minutes. Not one of the 2 ladies working has greeted us. The one behind the counter was on her cell phone, the other walked right past us. I am now sitting on the couch in the dressing room as my daughter is trying on suits- one of the employees walked right past me and then started sorting shoes behind me- not saying a word. The 2nd is counting the register at 722. Sadly we are leaving.
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November 2021 by Маша
Very helpful staff
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September 2021 by Jeremy Christensen
Fantastic sales staff, who offered mindful assistance without being presumptive, pushy, or ignoring a person. My compliments to them, as finding that balance is difficult. I accompanied my wife to buy a birthday gift for her mother, and she and I both felt well-assisted. Further, the store was impeccably maintained, and, as expected, the quality and assortment of seasonally appropriate clothes was exceptional.
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September 2021 by Gloria Threatt
I absolutely love Ann Taylor!! Beautiful clothes, wonderful customer service at Short Pump!! I can count on finding alot of pieces when I go & the Ladies there are always friendly & helpful! Thanks for always willing to assist. I'm excited to see the Fall lineup!! ?
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April 2021 by Maureen McCluskey Jennings
Nice selection and great help!
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October 2020 by Itsa Me
I honestly went into this place on a whim. I was hunting around town for a good winter coat and I fully expected to not find anything when I decided to march on in to this store. Contrary to most boutique stores when they get the dreaded "I am just looking", the staff here helpfully pointed to the promotion they were running and gave me free range. Despite "just looking", I spotted a rack holding a set of great over coats which I proceeded to try on to find the right fit. By the 5th one, a member of the staff came over and asked if she could help me find what I needed. Of course by this time I had found the perfect coat. I also managed to snag a set of earrings and tights in also needed but didnt think I would find along with the coat thanks to their sale. Excellent store. They have made a customer for life.
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August 2020 by Major Owens
I made an online order to surprise my wife for our anniversary. They kept me waiting more than a week after I made my order. Then they send me an email telling me they items I had ordered were no longer in stock. Really let me down don't think I'll be ordering from here again.
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March 2020 by Anne Gupta
My husband and I have been in here on separate occasions and neither of us was talked to, addressed, or even looked at until we put ourselves in front of the register, even when there are no other customers in the store. I like AT's clothing and would shop online but not going to go to this store anymore. Customer service needs improving.
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March 2020 by Missy Reynolds
Not a great sign when you’re mad enough to post a negative review. I visited Ann Taylor in Short Pump on Wednesday, March 4th and there were two young ladies working the floor. One lady approached me immediately after I walked in the store, greeted me and offered me an Ann Taylor credit card. When I stated I wasn’t interested in a store card all interest was lost. FYI....the second lady never spoke to me once during my entire visit and it was very evident.
