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“Arman was amazing! He was kind and knowledgeable. He followed up and did everything he said he would do. I really appreciated his time, attention, and care! Could not have asked for more or been happier with his service! Thank you!!”
“Anyone ever needing great customer service while getting their finances on track, should visit Ms. JaMya Roots at Henrico Federal Credit Union. Ms. Roots has help me with a few different types of transactions and I must say, it was so smooth. She really knows her work and, she gives you a peace of mind that it will all come together. Great Job Ms. jaMya Roots!!”
“Devan provides world class customer Service . If you want to be assisted by a customer service teller who is professional and has a welcoming personality. Go to Call Federal Credit Union located at Mayland Dr and Gaskin in Henrico. See Devan.”
“Remember back in the day when you entered your bank and they knew your name? The personal appreciation and excellent customer service Citizens & Farmers Bank show their customers is so nostalgic and appreciated.. Definitely the best bank in “Sweet Virginia.”..”
“Personal Banker Justin Peck is one of the most efficient bankers I have encountered. During the process of navigating a substantial fraud issue with multiple moving parts, Justin’s attention to detail was exceptional. His knowledge of the process steps and the ability to thoroughly communicate the required actions was invaluable throughout the resolution process. Additionally, his calming demeanor and clearly discernable desire to assist clients exemplifies a level of customer service not often encountered. I truly appreciate his outstanding service which should be commended on all fronts.”
“Paige is the saving grace of this institution! She truly makes me feel like I have a human interaction with this bank - she has been very attentive & followed through with a big fraud issue. So many times I have hit walls and see a general lack of accountability with big banks. Thank you Paige! Better customer interactions like this is what keep people around!”
“I like dealing with smaller rural banks. Thr service tends to be more personalized with the workers knowing my name. They have more time to deal with personable issues it seems than do larger more crowded banks. If a case arises where a fee may be accessed, from past experience , the large bank makes sure to get their fee, whereas this smaller bank will do all they can to waive it. My entire immediate family has always dealt with C&F with no issues whatsoever. I would recommend them to anyone contemplating opening a new bank account.”
9AM - 5PM
8001 W Broad St, Henrico
Banks
“We recently moved our banking to C & F on our attorney’s recommendation of their trust management. The customer service and friendliness at both the Patterson Ave. and Lauderdale branches was refreshing. During my first visit to the West Broad branch today, I was just as pleased with the experience. We look forward to all our future C & F banking.”
“Janet helped my mom and I to open personal accounts, and Alex helped me open a business account. Both were extremely friendly, helpful, and efficient. A total breath of fresh air to be treated as a member of the community at a local credit union after dealing with the frustrations of big national banks. Thank you for an amazing experience, Janet and Alex! Highly recommend!”
“As always very professional, nice,helpful and knowledgeable thank you ,for your hardworking employees thier amazing and so nice always a comfortable environment”
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“Rosa is amazing !!! The whole branch is so friendly and helpful but Rosa knocked it out the park with my auto loan, between the constant changes and difficulties we kept giving her she was on top of it !!!”