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“Capital one Cafe located on the ground floor of short pump mall. Very welcoming vibes. You see their logo everywhere. Nice lounge design, regular tables and high tables. ATM at the back (a must).
Drink menu and pastry on display. Got a unsweetened black ice tea. Good for the hot day. If you used Capital one card to purchase, it’s 50% off. Great promotion and nice surprise for us.”
9AM - 4:30PM
1201 Broad Rock Blvd, Richmond
Banks
“The process was easy to achieve our goals, utilizing the guidance from Bank agent Ms Wilson
Our home equity loan was approved within a couple weeks with minimum amount of paperwork delays
This was the best process for us because they accomplish All of our financial goals”
“This Saturday I had the pleasure of meeting Will at this location. He was very nice and understanding. I had a system with my I needed to be resolved and Will went above and beyond to solve the issue. Will stayed in contact with me to inform me of my issue had been resolved. I grateful this representative assistance with my matter at hand. I will only go to this location for service.”
“I enjoyed my experience at united bank opening up my new account and the associate that handled my account was knowledgeable, professional, polite & respectful. Thank you united bank!”
8:30AM - 5PM
6002 S Laburnum Ave, Richmond
Banks
“I just started coming here. The tellers are good…however the hours are posted incorrectly. They don’t open until 9 AM!
I was here according to the times listed here and now sitting….not a good start to the morning when business hours are posted incorrectly. And you have business to take care of and get to work. Just saying!”
“Selena upon my first meeting her was awesome, made me feel comfortable knowing that I was under stress due to my account being hacked. Selena stuck by me every step in helping me do the needed claims. This is something she could have said I needed to go home and do, but she was right by my side. I could not ask for ANYONE BETTER.”
10:30AM - 4:45PM
1601 Ownby Ln, Richmond
Banks
“Awesome staff. Nikita put up with me bringing in my weight in quarters and helped me open an account! Everyone here deserves a 500% raise. Be nice to them or you're going to hell.”
“I drove a friend 4hrs to VACU who never made an appointment and I was very upset she never said anything to me. We called cust service & directed us to this branch & this place gracefully accommodated her as a walk-in even tho it was a last minute on a Saturday. Thank you for saving my sanity by making that trip a waste.”
“My sister and I needed to get our agreement to serve as brother’s agents on POA notarized. Max welcomed us to his office and notarized the forms without charge. His attention was professional and warm and welcoming. Thanks, Max! Good job Atlantic Union!”
“As always, Bank of America customer service is great. I walked in today without an appointment and was greeted and helped without waiting too long.
I've been a loyal customer for many years due to their great service and easy to use website. Thank you!”
“Good bank overall. My request are always timely. Also, in the many years of dealing with them, I have never had a mistake happen with my account.
Most of the staff are pleasant and at least courteous.”
9AM - 5PM
6011 Staples Mill Rd, Richmond
Banks
“I highly recommend Call Federal for anyone looking for a great bank with great benefits and a great team. You don't just feel like a number, you feel like family!!!!”
“If you ever need a real Professional Banker. Mauricio Sandoval will make your process painless and will explain every step with no problem. He is also bilingual Spanish/English. He needs a promotion indeed.”
“James has helped me at this branch with appointments on three different occasions and he's always been kind, professional, efficient, and accurate. He is the type of employee that makes a company look good and keeps customers coming back.”
“Jennifer at the Chesterfield branch is awesome. She has a sense of humor, is super nice and helped with my share branch transaction and setting up a new account. Thank you!”
“Gus was extremely helpful in resolving a serious issue that was created by an outside bank. He promptly corrected what he could and assisted me with continued support and follow up. Everyone from the Tellers to the Branch Manager went above and beyond. The five star rating at this branch is well deserved. Thank you.”
“Mr Atem & Ms Valerie are great (along with EVERYONE else) at this branch. They have become my primary branch after I moved and they are always a pleasure to deal with. If I ever have an issue they treat me as a person, not a number where as at other large national banks it often seem to help who has the most. I highly recommend Woodforest. ?”
“This branch, on Cary and Thompson st is “THE BEST BRANCH” of Atlantic Union in Richmond under the direction of Mr. Gregory Brown. Damien and Cory are also amazing! Thank you all for your compassion and kindness!
Kitt Finley-Parker”
“We went into the office with a lot of needs. We need a cashiers check, to adjust an account, get something notarized etc. They were just great helped us with everything flawlessly. Super competent and helpful. Just a great customer service experience. Destiny helped us along with Quincy, and they could not have done a better job or been more helpful.”
9AM - 5PM
3540 W Cary St, Richmond
Banks
“I came here with my fiancee to get a cashier's check. It was the easiest cashier's check process I've ever been through. The teller, I believe her name was Melissa, was very kind and patient. The space has ample eating. I'm pleased to bank here in the future.”
“The team at the the Midlothian Atlantic Union Bank are both professional and friendly. They take the time to listen and work to resolve your problems. I recently experienced a security breach on a checking account and I was walked through the steps to both resolve the issue and related matters like direct deposited. It took considerable time and I never felt rushed or I was a problem, the made me feel like a valued customer.”
“I just moved to the area and am also in the process of changing my name. I was having difficulty trying to cash my paycheck because of said name change. But, Darlene and Karen both went above and beyond to help me out! 5 stars ladies!”
“We were setting up a GoFundMe account to help a friend who was out of work for 3 months due to a serious surgery. Blue Ridge Bank was recommended to me, and I opened a checking account to handle the fundraising. Everyone at the Parham Rd branch was very helpful to me, from setting up the account to making deposits and handling related transactions. I was very pleased and would recommend Blue Ridge Bank to anyone looking for a bank that offers personal attention and is ready and willing to help.”
“Jeremiah Frazier is the best banker! He was super informative and great to work with - very patient at explaining all the options available for me. I am excited to do business here for the foreseeable future!”
“Susan is so amazing, she always goes above and beyond. She's my favorite. Kimberly is pretty awesome too. I miss Becky her people/ customer service skills are off the chart always acknowledging everyone when we walk in. I hope she's doing well in her new position and making bank.The new people are okay different vibe.”
“Matt and Bree were both EXTREMELY helpful and knowledgeable, the only reason it took more then 10 minutes was the hold time on the phone which is outside of their control. I am grateful for the good experience!”
9AM - 5PM
11720 W Broad St, Richmond
Banks
“Farhany is one of the best bankers that I've ever come across. She's always willing to help me when I need it. And I so appreciated it. She has a pleasing personality”
“I have visited other branches but this branch is by far my choice! Mr Bulanadi and his staff are the best! Thank you for all for your wonderful customer service!! Mr. & Mrs. Peoples”
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“Just bought a house the area so I needed a local bank (I’m from out of state) and it was seamless. The branch feels very comfortable and everyone is extremely friendly. Will definitely recommend.”