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“Izzy was excellent. Incredibly helpful and personable. Went above and beyond to solve a problem we encountered while trying to open an account online. She made the experience easy and pleasant. Can’t say enough good things about her.”
“The process was easy to achieve our goals, utilizing the guidance from Bank agent Ms Wilson
Our home equity loan was approved within a couple weeks with minimum amount of paperwork delays
This was the best process for us because they accomplish All of our financial goals”
“I enjoyed my experience at united bank opening up my new account and the associate that handled my account was knowledgeable, professional, polite & respectful. Thank you united bank!”
“Excellent team. Always helps when I need them. They are very courteous and great me by name. They are patient and be sure that I understand everything and answer all my questions before I leave. If you need a good home bank, you need to come to Woodforest Bank inside walmart on Sheila Lane ❤️ ?”
“I just started coming here. The tellers are good…however the hours are posted incorrectly. They don’t open until 9 AM!
I was here according to the times listed here and now sitting….not a good start to the morning when business hours are posted incorrectly. And you have business to take care of and get to work. Just saying!”
“Selena upon my first meeting her was awesome, made me feel comfortable knowing that I was under stress due to my account being hacked. Selena stuck by me every step in helping me do the needed claims. This is something she could have said I needed to go home and do, but she was right by my side. I could not ask for ANYONE BETTER.”
“Awesome staff. Nikita put up with me bringing in my weight in quarters and helped me open an account! Everyone here deserves a 500% raise. Be nice to them or you're going to hell.”
“As always, Bank of America customer service is great. I walked in today without an appointment and was greeted and helped without waiting too long.
I've been a loyal customer for many years due to their great service and easy to use website. Thank you!”
“I drove a friend 4hrs to VACU who never made an appointment and I was very upset she never said anything to me. We called cust service & directed us to this branch & this place gracefully accommodated her as a walk-in even tho it was a last minute on a Saturday. Thank you for saving my sanity by making that trip a waste.”
“Good bank overall. My request are always timely. Also, in the many years of dealing with them, I have never had a mistake happen with my account.
Most of the staff are pleasant and at least courteous.”
“I highly recommend Call Federal for anyone looking for a great bank with great benefits and a great team. You don't just feel like a number, you feel like family!!!!”
“James has helped me at this branch with appointments on three different occasions and he's always been kind, professional, efficient, and accurate. He is the type of employee that makes a company look good and keeps customers coming back.”
“If you ever need a real Professional Banker. Mauricio Sandoval will make your process painless and will explain every step with no problem. He is also bilingual Spanish/English. He needs a promotion indeed.”
“Jennifer at the Chesterfield branch is awesome. She has a sense of humor, is super nice and helped with my share branch transaction and setting up a new account. Thank you!”
“This branch, on Cary and Thompson st is “THE BEST BRANCH” of Atlantic Union in Richmond under the direction of Mr. Gregory Brown. Damien and Cory are also amazing! Thank you all for your compassion and kindness!
Kitt Finley-Parker”
“Kim S. Is truly amazing at what she does! She went out of her way to help us with opening an account and stayed very late to assist us with the process. She was kind and very helpful throughout the entire process.
Meena is also amazing! She is super sweet and makes you feel good when speaking with her.
Highly recommend this branch.”
“The team at the the Midlothian Atlantic Union Bank are both professional and friendly. They take the time to listen and work to resolve your problems. I recently experienced a security breach on a checking account and I was walked through the steps to both resolve the issue and related matters like direct deposited. It took considerable time and I never felt rushed or I was a problem, the made me feel like a valued customer.”
“I utilized a video call w/ Malcolm to remedy an issue I was having with a debit/credit card activation. The problem was solved in a short period of time. I love that the video meeting was an option as it was easy and efficient.”
“I just moved to the area and am also in the process of changing my name. I was having difficulty trying to cash my paycheck because of said name change. But, Darlene and Karen both went above and beyond to help me out! 5 stars ladies!”
“We were setting up a GoFundMe account to help a friend who was out of work for 3 months due to a serious surgery. Blue Ridge Bank was recommended to me, and I opened a checking account to handle the fundraising. Everyone at the Parham Rd branch was very helpful to me, from setting up the account to making deposits and handling related transactions. I was very pleased and would recommend Blue Ridge Bank to anyone looking for a bank that offers personal attention and is ready and willing to help.”
“Susan is so amazing, she always goes above and beyond. She's my favorite. Kimberly is pretty awesome too. I miss Becky her people/ customer service skills are off the chart always acknowledging everyone when we walk in. I hope she's doing well in her new position and making bank.The new people are okay different vibe.”
“Matt and Bree were both EXTREMELY helpful and knowledgeable, the only reason it took more then 10 minutes was the hold time on the phone which is outside of their control. I am grateful for the good experience!”
“This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!”
9AM - 1PM
11720 W Broad St, Richmond
Banks
“Farhany is one of the best bankers that I've ever come across. She's always willing to help me when I need it. And I so appreciated it. She has a pleasing personality”
“Great branch. Everyone is very kind and nonjudgmental. Teresa is awesome, so patient, and incredibly helpful. And that guy talking smack about Lawrence in another review is a troll and jealous LB got the rizz.”
“I have visited other branches but this branch is by far my choice! Mr Bulanadi and his staff are the best! Thank you for all for your wonderful customer service!! Mr. & Mrs. Peoples”
“I frequent this location at least 3 times a month and always have the best experience. I prefer this location over other branches. The reps always provide a quick and easy process and are always helpful.”
“Mr Atem & Ms Valerie are great (along with EVERYONE else) at this branch. They have become my primary branch after I moved and they are always a pleasure to deal with. If I ever have an issue they treat me as a person, not a number where as at other large national banks it often seem to help who has the most. I highly recommend Woodforest. ?”
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“Dwayne was compassionate and very understanding of my situation. Because of his great personality and patience I have decided not to close my account. Your company needs more people like him.”