Extra Space Storage on West End Drive in Henrico, VA offers a large selection of storage units. Options include drive-up access, climate controlled units, and non-climate controlled units. The facility features exceptional security with electronic gate access, multiple entrance and exit gates, and a manager living on site. It is clean, well-kept, and ADA compliant. Amenities include convenient freeway access, wide drive aisles, RV parking, parking spaces, and golf carts available. Vehicles are allowed in drive-up units. Deliveries are accepted and there is a kiosk for service. The staff is consistently described as super helpful, professional, courteous, friendly, knowledgeable, and understanding. They provide excellent customer service with a personal touch and are committed to helping customers find the right unit, even checking nearby locations if needed. Customers report a wonderful, easy, and hassle-free experience, noting a high level of professionalism and cleanliness. The facility is recommended for its commitment to exceptional customer service.
Kristie at the 3600 West End Extra Space Storage provides exceptional service. Her professionalism, efficiency, & customer relations outpace other storage facilities we previously have used. It’s great to have her help when life is in flux.
September 2026
Have had nothing but great service with Kristie and Elise. They have been there to help me any way they can.
September 2026
Kristie provided exceptional customer service every time I spoke with her! She was incredibly helpful, followed through on her promise to return my call, and truly went above and beyond to make sure I was completely satisfied. I really appreciated her kindness, professionalism, and dedication. 10/10 — I highly recommend!
