Extra Space Storage on West End Drive in Henrico, VA offers a large selection of storage units. Options include drive-up access, climate controlled units, and non-climate controlled units. The facility features exceptional security with electronic gate access, multiple entrance and exit gates, and a manager living on site. It is clean, well-kept, and ADA compliant. Amenities include convenient freeway access, wide drive aisles, RV parking, parking spaces, and golf carts available. Vehicles are allowed in drive-up units. Deliveries are accepted and there is a kiosk for service. The staff is consistently described as super helpful, professional, courteous, friendly, knowledgeable, and understanding. They provide excellent customer service with a personal touch and are committed to helping customers find the right unit, even checking nearby locations if needed. Customers report a wonderful, easy, and hassle-free experience, noting a high level of professionalism and cleanliness. The facility is recommended for its commitment to exceptional customer service.
Kristie answered all my questions and was great with helping to set up my account and ensuring that my storage unit was ready when I arrived. The facility appears to be well maintained, and Kristie was there to greet me with a smile. Great customer service so far.
June 2026
I’m new to storing things and needed my hand held a bit. The associate couldn’t have been nicer to me and made me feel good about my unit and the process. It was 100 degrees today and the agent was just as friendly as if I were her first interaction of the day.
June 2026
Kristie was amazing .She is the reason I will be doing future business and recommend others to extra space storage.Thanks so much.
