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November 2023 by janice crews
Horrible customer service!! We took our Toyota van for oil change at 0830 and my husband not allowed to stay and wait for it! We called multiple throughout the day, only able to leave a message with no response!!! Finally at 442 my husband reached a coordinated that said we could come on over as they are just now working on it! She emphasized that is normal to start work late when drop off at 0900!We had to wait 3 weeks to get our car in for oil change service!
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November 2023 by Dawn Stegall
Liked McGeorge, won't go to Ourisman again. They failed to do our scheduled service two weeks ago. Claimed the car wasn't in the system. Rather than calling the phone number on the key envelope to talk to us about it or calling the phone number we left in the online appointment scheduler for our 8 am appointment, they just skipped it. When we stopped by to see when it would be done they said they may or not get to it. They did two of the things we asked and completely failed to install the wiring harness we requested. Employee was completely unapologetic.I reached out to the corporate contact email about it and entered the information in the post-service survey. Never received a response.
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November 2023 by abrar m.
If I could give this place a zero for customer service I would!! Came to pick vehicle from getting an oil change and the lady at the front desk was horrible her name was Tatyan!!! Her nasty attitude made me never want to come back here. There are better Toyota services around Richmond. I recommend to go there instead!
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October 2023 by Steve H.
New name and ownership, same poor service. Run away, pay extra to buy your vehicle somewhere else.
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October 2023 by Two Star Official
I recently purchased a Vehicle from this location and my good friend Biju K. helped me out with the whole process. Biju was phenomenal not only he helped me out with the process but he kept me up to date with all the information on my brand new Toyota Sienna. His friendly and kind personality made me and my bothers whole car shopping experience even more better. I 10/10 recommend this location. My family have purchased all their vehicles from this location and this dealership has never let us down before and I believe it never will :)
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October 2023 by Saravanan Gopalakrishnan
I recently purchased a Toyota Camry from this location and the representative Mr. Biju helped me out with the process. He was very kind and helpful person. Thank you for your service Mr.Biju and the team. It was a great experience!
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October 2023 by Sayed Jalal
I was looking for a Highlander hybrid for s long time . Finally i met Biju kanamkombil . He explained everything . And took me to used car center snd find s super nice car ! Mr. Chris and Mr. Drew were awosome Managers there . i will bring all my friends and familys to Mr. Biju !!!!!
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October 2023 by Jared Peterson
I had a great car buying experience thanks to Biju, Drew, and Tim. They were helpful and make the process simple and easy for me. Please visit them for your car buying needs.
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October 2023 by Glenn K.
Oil change and tire rotation... over three hours. It took over a half hour just for them to process the paperwork so I could check out and leave. I just moved to Richmond and this was my first and last experience at this dealer. Hoping to hear from the manager to get explanation. If it's lack of personnel then they should not overbook appointments. Employees seemed like this was a normal occurrence and did not understand my frustration.
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October 2023 by Christina M.
Don't go here. Customer service isn't in their vocabulary. I walked in for the FIRST time only to be looked at like I'm retarded because of course I didn't know where to go. Service department never answers the phone, and don't waste your time leaving a message-they won't call back. Also, my husband was quoted for almost $5k in "needed repairs" before taking it to Top Notch Tire (HIGHLY RECOMMEND) and getting the car back to ship shape for $1100.
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September 2023 by Stan Bullock
I want to thank McGeorge Toyota and especially Trey Brooking and Sarah Conte for the fantastic visit to pickup my new 2023 Tundra Limited. You can tell the "Teamwork" these two have together is A+ when it comes to getting their customers the right vehicle/closing the deal and making the entire experience worth it. Keep up the great Customer Service!
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August 2023 by Marie M.
I recently left a review...but after reading other reviews about the lying these McGeorge jerks do I decided to add this.I dropped my truck off they did the work when I picked it up battery dead..just happened my partner took me to pick it up...he bought a new battery and installed it. Now for the second time same truck, same battery situation..dead battery ..I was upset...very nice guy bought a charger out changed it up and I drove it home and I am still driving with the same battery...so I fell very suspicious about this now. When u are treated disrespectful by front counter service men and you have a service manager who does nothing about it....don't you think other unthinkable activity goes on? Sorry but I tend to feel..if you lie to me you will steal from me. I complained to Toyota about tge service and rudness. I go to mechanicsville toyota..Where the good honest people are good to me and my vehicle. Hear there are new owners....hope so because the service department sure did a disservice to the McGeorge name from loving them for years 1991 to now disgusted
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August 2023 by Tanya Tan
Great experience! We had Ashby for our sales rep and he was extremely helpful from start to end. He did not play games and was very straightforward to work with. He made our purchase experience very easy and stress-free. There was a small hiccup with not getting our Toyota headphones – he addressed and resolved that issue right away. He is always reachable through phone and text. He truly cares for his customers. I would highly recommend working with him. We will be contacting him for our next Toyota in the future!
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August 2023 by Stephanie Lees
I recently bought a brand new 2024 Grand Highlander from here and let me tell y'all this was the best car buying experience I have had. Eric was my salesman and he is absolutely the best. I felt comfortable around him, we joked, we talked about more than just the car, and I never felt pressured into buying something. I went in knowing I loved the sequoia but decided to give the new grand highlander a shot as the sequoia was a bit out of budget. The one that was on the lot wasn't exactly what I wanted, so Eric looked at incoming vehicles and we put a deposit down (TOTALLY REFUNDABLE!!!) on one that would have everything I wanted expecting it to come in about a week or two from when I initially went in. Well, turns out another one in a more desirable color for me came in literally an hour after I left the dealership so I went and looked at it. Once again, I fell in love with it and decided to sleep on it and come back the next day. I set up a time with Eric and everything went smoothly. I test drove it, we talked numbers, and made everything work out exactly how I wanted it. Then I went over to finance. I worked with Sara and she was phenomenal! Once again, I did not feel pressured to buy anything additional but everything was explained beautifully. I felt like I was able to make an informed decision with what things I decided to get and the things I declined. I even called her the next day after I reconsidered some things and she went through everything again and made sure I could get what I wanted/needed. Other dealerships made me feel like I didn't belong or I felt pressured to potentially buy something I didn't love and some even just blew me off since I'm young and this is my first car purchase on my own. I never felt like this here. I felt in total control every step of the way and I felt like Eric and Sara were honest about the things I truly needed and the things I didn't and genuinely had my best interests in mind. I also felt everyone from reception to finance to service was friendly and genuinely enjoyed what they do. I cannot recommend this dealership enough to anyone looking for their next car. I would 100% buy a car from Eric and Sara again; hopefully they are still in the business next time I am in the market for a new car!
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August 2023 by Lydia Felton
Iain was a fantastic salesperson! He called me as soon as the car I was looking for was available and made sure it could work for me. Thanks to him I am driving my dream car!Sara with finance was very patient as I worked through my first time car buying hesitations. She made sure to explain everything clearly and worked with me to get the best deal.Thank you to the whole McGeorge Toyota team!
