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November 2023 by Sheila Click
Our experience with Michael Mathews was one of the quickest and most smooth car deals we have had. We never felt under pressure or pushed into anything . He calm personality was great!!!!Thank you!
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November 2023 by Ricky Gonzalez
Debbie!! Was amazing from check in to check out!! She listened to my delicate situation and got right on it!! I want to also give praise to Angelo who helped removed my inspection sticker from my tinted windshield with care!! (When the other establishment said it couldn’t be done)even though I have a SUN SHADING PERMIT on my registration issued from the DMV. ?. I Also want to shout out my guy Scott who is always welcoming when I come visit to get my car serviced! Top notch service!!
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November 2023 by Tyron Evans
Cody and Mike @ the sales tower helped me find the perfect car!!!! They were quick at everything and I was in and out in a timely manner. Definitely would Recommend!
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November 2023 by ETA Rami
People here at Nissan Richmond are very nice. We were happy with the price of our new car. We want to thank everyone that helped us especially Victor and Tony.
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November 2023 by elsabet abebe
Brandon Stern was awesome. He helped myself and my family get an amazing car. He went through the process and explained everything to us. We got a new amazing car. He went above and beyond to help us get into a new vehicle. Awesome customer service, kind and extremely knowledgeable about the cars. Thank you. We couldn't have asked for a better person to assist us navigating through the car buying process than Brandon Stern. Thank you.
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November 2023 by Emily Kensy
The process of trading in my lease and purchasing a new car was smooth and painless. Tony was amazing and did not push to make a sale. He took the the time to listen to me and explain everything thoroughly. Excited to drive my new Nissan Kicks!
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October 2023 by Gene P.
PLEASE do not deal with their Parts Department! They are RUDE and LIE! They have a Yelp Review of 1.4 (what does that tell you), should I say MORE. When you ask to speak to a manager about you experience they are NASTY and RUDE! I have written Nissan off of my cars to purchase or own! The vehicle I have now is a 2004 Nissan 350z with 17,300 miles on it, I will put this car up for sale and rid myself of Nissan Cars! Good going Nissan of Richmond your customer service is terrible! Believe it or not, there are other Car Manufactures that provide good customer service, take your business to them and have peace of mind!
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October 2023 by Bafour A.
Salespersons are crooks. They Will not deal with you in good faith. Beware of their tactics. Prices listed online are deceptive. They will bait you and switch on you once you get to the dealership. Vehicle listed online for 40K with 48,000 miles BMW 740i, the piled on all kinds stuff and eventually car was 50K .So if you are to finance this car at 50K, go figure how much it will cost you in the end. They are not to be trusted
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October 2023 by Tee Outten
The staff at Nissan of Richmond was amazing!! They helped me buy my first brand new car with no problem. Brad, Charles, and the manger did a great job of explaining everything and help me made a decision that would help me in the long run. I would recommend this dealership to everyone!
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September 2023 by Mommies S.
This company is awesome Cody, and Harry were so amazing please if you looking for a car come here and plus you get to hit the gonggggggg
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September 2023 by Tanya B.
My car (2017 rogue purchased from this dealership) has been sitting there after it broke down in the middle of the road on September 9th. It is now September 25th and they haven't even looked at it yet. I have called many times looking for an update and they keep saying "someone will call right me back"- I've been waiting around for weeks with no updates or a call back. Do NOT bring your car here.
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September 2023 by Sarah B.
I wish I would've looked at these reviews before going to their establishment. The lack of knowledge they expect from women is insulting. Moreover, they use bad faith tactics when it comes to pricing their vehicles. Finally, what they list is not what you get. I went to see a car today, arrived, and the brakes were messed up. Went back later in the day to see a different car that was listed at 19k miles when it actually had over 50k on the car. Untrustworthy people!
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September 2023 by Arlean Gainey
My experience with Brandon and Mat at Richmond Nissan was the absolute best experience buying a vehicle. God has blessed us truly and pointed us to this dealership. I would recommend this place to all who wants to buy a vehicle with pleasant personalities and a spirit of love.
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September 2023 by Robyn Kozloski
Stay FAR away from this dealership!I had originally “wrote” a 5 star review, but that was because the salesman, Akash, stood over my shoulder to ensure it was written about him in a positive manner, and also went as far as trying to click the 5 stars on my phone screen!I saw on the dealerships website that they had listed the new car I wanted for x amount of money. I used their online services and inquired about the car and set up an appointment to go view the car.I know where my faults in this car buying process were, and one of them was going to a car dealership to buy my first car alone, as a young female. They 10000% took advantage of the fact I had little knowledge about the car buying process. I didn’t realize we were at the part where you negotiate the price of the car and I agreed to a completely different price for the car. They actually charged me 8K MORE for the brand new car, that quite literally had just been dropped off at the dealership, than the price they listed online.After I left the dealership, questioning my decisions, I had my father review the paperwork, where he noticed the huge price difference. I purchased the car on Sunday. That evening, I reached out via email, the same thread where they were so quick to communicate and set up an appointment with me with, to try and figure out why there was such a vast price difference. After two days of no response, I followed up again and cc’d one of the finance managers, Phil, in the email too. Two more days went by and there was no response. Funny how they were so quick to respond when it was benefiting them, but when you email them about potentially committing fraud and scamming you, they go absolutely silent. Since they already had my old car and I signed all the paperwork, I finalized the sale regardless Friday morning.Unless you go to this dealership with a strong male figure present or if you want to pay way more for a car than publicly listed, I would avoid this dealership at all costs!!
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September 2023 by richard tetteh
The sales consultants were friendly and helpful. They tell you details of what to expect. Mr Yasin and Mr. Matthews were like a family. I recommend anyone to come to Nissan - Richmond for a taste of quality cars at affordable prices.
