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September 2025 by Steve Foster
It's so often people (in general) only comment on a bad experience
This is not that type of comment
They completely rebuilt the front end of my 98 Durango after I had a tire come off while driving on hay
I then bought 4 tires for it,then 2 tires for my pickup truck, and 4 for a used car I bought
I had an excellent experience each time, but what really stood out is their fantastic customer service
I couldn't be happier and I will recommend them to all my friends & family
MANY THANKS
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September 2024 by Ethan Gantt
My family and I have used RNR Tire Express for multiple reasons over the years. Most recently I took my F150 to RNR tire express on W. Broad Street for suspected suspension issues. I have been experiencing very noticeable squeaking noises coming from my truck when I was driving over potholes, bumps in the road, turning my wheel, and when I go in reverse. I didn’t really want to take my truck to the regular dealership where I typically get my maintenance done, because their service dept. has lately not been as good as they used too.
I made I call to RNR and spoke to Rick Wood, I explained the issue and got an estimate on a diagnosis and their availability when they could get me in. Rick was able to set up an appointment for me that afternoon and was very polite and had good customer service. When I arrived, they began investigating my concerns on my truck promptly and set me up with their tech Ean Mcgee. This is the first time I was introduced to Ean, and he did a ride along with me so he could hear the sounds that I was explaining to him. Not even a block out of the parking lot of RNR, Ean could hear the sounds I was telling them about.
Ean quickly could determine that the sounds were coming from the passenger side and knew that something was definitely an issue that needed attention. He took my tuck back into the shop and his findings were that during a past installation / repair from an outside mechanic on my lower control arm was not correctly installed. When my passenger lower control arm was replaced with an aftermarket part, a grease fitting was not installed therefore the lower ball joint had failed prematurely.
Ean explained to me in detail what the issue was, showed me the difference between the aftermarket part and the factory part on my driver side. He even went as far as showing me on his PC what parts were missing and how it was supposed to look and be installed. He concluded his assessment by documenting his findings and an estimate for the repairs so that I could take that to the previous installers and have the issue resolved.
I want to conclude this review by complimenting the 100% satisfaction of the services I received with RNR tire express at 7601 W Broad St, Richmond, VA 23294. Rick Wood, Casey Dich, and Ean Mcgee were all a pleasure to work with and made my visit quick and easy. In my future visits with RNR, I would request these guys as my advisors and techs. Also, if there are any other further needs, questions, or inquiries, Ian Williams always meets expectations and is highly detailed and delivers the best customer service. I would recommend this team to anyone in need of these related services.
Continue the great work guys, and I will use you again.
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September 2024 by Gregory Caple
I have been doing business with this company for a while now .. every body there is great at there job .. they give excellent service and very professional.. best tire & rims service.. please check them out
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August 2024 by john simmons
Heard about RNR from Healey Chrysler Dodge on S. Laburnum Ave. Service manager Tom recommended to you guys. Yes l am “ very satisfied with my services with you guys!!! 5 STAR.
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August 2024 by Lawrence Parks
I enjoy coming to RNR tire excellent customer
Reliable tire repairs
Think all r&r employees on w.Broad
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August 2024 by Tommy Taylor
Bird at west broad was extremely helpful with my inquiries about my car extremely professional.
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August 2024 by Virginia Training Group
Everyone was very helpful and friendly. Great folks and great place.
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August 2024 by Phillip Diamond
Exceptional customer service and very helpful every time.
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August 2024 by Carol “Cee” W
Awesome service. I arrived before my appointment time and they took me within 10 minutes. Fast, efficient service.
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August 2024 by Ted Hunt
Always professional and very accommodating. Great wheels and tires!
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August 2024 by James Franklin
Rick! Is amazing
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August 2024 by Dustin Johnson
They were very prompt and didn't charge for my rotation. Jaden was very careful with my truck. Will continue to use them for all my tire needs.
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August 2024 by Tyrone Chandler
They were the best at everything. I like the way they explained things to me and they were so polite the hole time I was their. They did a absolutely great job on my car. They had it running brand new again and I love it. Thank yall soo much. See yall next time.
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August 2024 by Chad Foote
I recommend these guys they went about and beyond
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August 2024 by Kregg Snead
I have dealt with this location for over 6 years and never an issue. 7/24/24 I received a vey NASTY and Threatening text about a payment missed for first time in 5 to 6 years, which was a situation of miscommunication. When I called about the inappropriate message regarding the payment, I received a second Threatening message right after for the issue I was resolving. The employee communicating payments was very RUDE and nasty, I payed off my balance for the merchandize for the 6th time and promise I will NEVER use or recommend this store again!!!
Work on your communication skills especially to your repeat customers…. Just a word of advice.
Craig Beatty
