-
September 2023 by Barbra Salas
The employees have been very polite but repeatedly when my vet sends in our script, they say they didn't receive it. It usually takes at least 2 tries. So for example, this time the vet faxed it in on Tuesday. I hadn't received word by Thursday morning (his meds expired on Saturday) so I asked the vet to fax again Thursday morning. Which they did and I got a text indicating that RX3 received it. Another text Friday asking when I wanted it which I had hoped for Friday. Then Monday morning they said they never received the one on Tuesday. I would give them the benefit of the doubt but this has happened to my vet multiple times now and my vet insists they've done it. They're a fantastic practice. It's also a minimum pay no matter what and that kinda sucks when you're getting meds for a 1 pound animal. And I have also received conflicting care info for the meds themselves. Funny enough the person who gave me the conflicting info was the most helpful of all but I haven't seen her since. I know they're short staffed and I appreciate their help but I wish there were more compounding pharmacies to choose from.
-
September 2023 by Paul Poburka
I waited 5 days for their call, no call. I called, texted, and emailed several times, no response. Finally after 11 days I made contact and will pickup tomorrow. They texted me asking me to call but the number was invalid. The West Broad location however, did answer my calls but couldn't help. They must not have much competition. So sorry.
-
September 2023 by Michelle Krupa
Always on time with my script. Polite customer service.
-
August 2023 by Aaron Baylor
Found this shop when shopping around for meds not covered by my insurance. Staff is very friendly and helpful. It's a little off the beaten path, but well worth it. No where else came close to their price for what I specifically needed, but that might vary for different meds. If you are looking to pay out of pocket, you should check them out, more than likely they will save you some money!
-
December 2022 by Scott Bickford
Been using them for over a year and I have been very impressed with their service. Great to work with, and even helped me by rushing a prescription when I accidentally waited too long to call in the medicine. They always get the prescription ready before the required 48 hours, and they're always pleasant to deal with. I really like them. Very satisfied customer...
-
August 2022 by ila Sue
Not impressed at all.My vet suggested them bc they are a mile from our home but when I called I was hung up on.They also never called to say when the prescription was ready.I called again and did get a very nice gentleman on the phone named David.When I went in person to pick up the prescription this really flighty, rude woman waited on me.She was all about herself.Not going back for anything.Bad vibes.
-
June 2022 by Sabrina Jackson
Only compound pharmacy around every other pharmacy won’t do them anymore!
-
January 2022 by Mary Olliges
They don't respond to messages left on the machine.
-
December 2021 by Karen Gross
This place is so unorganized. They mess up almost every script that is sent to them. They tell you your script is ready and that it will be out for delivery and then a week later say oh no we forgot to fill that. They don’t return voice messages and only a guy named David even cares what’s going on over there. The rest have HORRIBLE SERVICE!!!!!!!! I suggest any another compounding pharmacy over this one!!
-
August 2021 by Jacqueline Conner
Excellent service! Just call in your refill and they take care of the rest.
-
July 2021 by Larry Holcombe
Very friendly knowledgeable people. Staff was excellent. The store was clean and nicely laid out. Everything is easy to find.
-
April 2021 by Nathalie Netto
Being in the medical field for over a decade I've seen my fair share of pharmacies. The good and the bad, with that being said RX3 is my #1 choice in the Richmond area!!! The facility is ALWAYS kept so clean, organized and most importantly very welcoming staff. Everyone there is so knowledgeable and happy to help. To have a PHARMACIST walk me around the facility and explain what the best choices are to fit my needs and not rush me is so unheard of nowadays. Thank you RX3!
-
March 2021 by Patrick Jones
Fast and polite
-
November 2020 by Casey French
This pharmacy offers mail order for their prescriptions. I took advantage of this service due to not being able to drive since having surgery and asking someone to drive 45 minutes to pickup my prescription seemed unreasonable to ask. I paid for my prescription and due to COVID-19, their promotion at the time was free shipping. My prescription is one that I cannot be without and I was told they would have it to me in a few days which would have worked out perfectly! Days went by and no prescription. I was told because of Covid, some post office’s are still experiencing delays and give it a few more days for the prescription to arrive. More time passes, still no prescription so I call RX3 again. This time I’m told it was delivered and was provided with a tracking number to follow up with postal services, also at this point it was out of their hands and a credit could not be offered back to my account. I called the post office, they could not confirm delivery. So where is my prescription I paid for? About a week later, the package from RX3 arrived opened, empty, and with a receipt. I guess I figured out what finally happened to my prescription that as of today I’ve been without for 3 weeks now. I must say I’m pretty disappointed in RX3, their customer service team did nothing to try and fix this. I wasn’t offered a new prescription at the same cost, a refund, nothing! When I respectfully and politely told them I was disappointed in their service and would not return unless they had a quick resolution, I was left with silence. This is certainly not a company I want to give my business to nor will I be recommending any of my patients or family going there.
-
October 2020 by Raymond Talbott
Very disorganized. Employees are not instructed properly by pharmacist when he communicates to customers about there prescription for pickup. Will definitely find a new compounding pharmacy.