FedEx Ship Center in Herndon, VA offers a range of shipping services, including packing supplies, boxes, and FedEx shipping. Customers can have their FedEx shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground being faster to more locations than UPS Ground. The staff at this location is known for their professionalism and exceptional customer service. Razi, the front counter employee, is particularly praised for his in-depth knowledge of FedEx services and his dedication to providing the best possible assistance. Customers consistently report outstanding service, with Luna, another employee, being recognized for her proactive and efficient handling of customer needs. Despite occasional lines, the staff works diligently to help customers as quickly as possible. In one instance, when a customer experienced a mix-up with an express package delivery, the staff, including a friendly manager named Eric, promptly addressed the issue and coordinated a successful delivery. Overall, the FedEx Ship Center in Herndon, VA is highly regarded for its reliable shipping services and its commitment to customer satisfaction.
I dropped a box before the facility was open. This was a small box, and I had no difficulty putting it in the mailbox. But a larger box cannot fit in the drop box. This facility may consider installing a Dropbox for larger parcels.
April 2026
Checks all the boxes, opened on time, shipped quick, customer service was good. No issues.
March 2026
Mr Steven was very kind and helpful, great experience!
