U-Haul Moving & Storage of Herndon offers a comprehensive range of moving and storage solutions to cater to the needs of local and long-distance movers. The facility has a vast selection of rental options, including trucks, trailers, cargo vans, and pickup trucks, as well as self-storage units and moving supplies like boxes and packing materials. Customers have consistently praised the exceptional service provided by the staff at this U-Haul location. The reservation process is described as straightforward and convenient, with friendly and knowledgeable employees who help customers choose the right equipment for their needs. On the day of pickup, the vehicles are reported to be clean, well-maintained, and ready to go, with a smooth and efficient check-in procedure. During the rental period, customers have experienced no issues with the vehicles, which perform flawlessly and provide peace of mind during the move. The return process is also described as a breeze, with courteous staff quickly processing the paperwork and finalizing the transaction. Overall, U-Haul Moving & Storage of Herndon has consistently exceeded customer expectations, with a focus on professionalism, reliability, and excellent customer service. Customers have highly recommended this location to anyone in need of moving or storage solutions, praising the staff's friendliness, efficiency, and willingness to address any concerns promptly.
Clean truck and efficient. Web site is a bit awkward. ***AC was broken.***
June 2024
They almost let me leave with heavy duty boxes when I didn't need them. They only brought up other options when i mentioned how expensive the boxes were. The place was organized and clean though and the staff was friendly.
February 2024
Friendly staff but they charged me a $20 after hours service fee even though I returned the equipment at 6pm. They ended up refunding it after I posted this review.Edit: the $20 charge was later reversed.
