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“I had a great experience with Issac at the Verizon Atlee branch. He was professional, patient, and extremely knowledgeable throughout the entire process. He took the time to explain all the options clearly and made sure I got the best solution for my needs without feeling pressured.
What stood out most was his excellent customer service and positive attitude. Issac made the experience smooth, fast, and stress-free. It’s rare to meet someone who genuinely cares about helping customers the way he does.
Highly recommend asking for Issac if you visit this Verizon location — outstanding service from start to finish!”
“I’ve been here multiple times and have never had any problems getting my technological issues resolved. Sam & Leonard were extremely quick and helpful. Thank you, Experimax!”
“Mariam and Q it is all the best sales people and fact all of the people who work in the store are very attentive to all of their customers and very helpful and I would recommend the store to any and everyone”
“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”
“Awesome experience. Very friendly. In and out and I got what I needed. Didn't try to upsell me on things that I didn't need. Even helped me retrieve my info from my old carrier to port out. 10 outta 10! Go see Syed!”
“Josh, Tiffany, and everyone there are always extremely professional, courteous, and genuinely passionate about every Verizon customer that enters that establishment. That is my number one Verizon store period. Always on their A Game nothing but impressed and happy to give them continuous business. Every Verizon store should model this one.”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
“I would recommend this store over 100 times over and over. Customer service was amazing and I mean A+. The store is very neat, organized and clean. Pleasant atmosphere and welcoming. For now on with any in-store needs I have this will be my store of choice. I suggest this store for others that is reading this review as well. I was assisted by Ms. Zaineb. She did an awesome job in communicating my need with the customer service department, advocating for me and resolved my issue to have my service reconnected due to no fault of my own or Metro PCS. She was extremely helpful in assisting with the transfer of my Apple phone, After the Apple Store in Short Pump created an issue with me continuing service. She was very knowledgeable, assured me over the phone she could help. Walked in and she went in to action with fixing my problem. I’m so thankful for Zaineb, She got your girl all the way straight!! Go shop with this store you will not be disappointed❤️ P.S thanks again Bubbles..”
10AM - 4PM
1051 E Cary St #112, Richmond
Electronics
“Thank you so much Experimax. I am a student in my senior year of college for my B.S. in Healthcare Administration Management. I got stuck in Richmond after leaving Atlanta in 2020 to help my mom because she was sick. Every restaurant shut down so, I ended up staying because I had no job to go back to as server during Covid-19. I decided to start school and needed a laptop. I found this establishment in my freshman year and received the best customer service and advice to get up and running w classes on my laptop. I have been to several computer stores but Leonard and his team have been the BEST out of all three. Clean store, problems are solved swiftly, very organized, staff on the same page regardless of who I speak with, etc. As a consumer, I HIGHLY recommend trusting this establishment for any service needs.”
10AM - 8PM
5300 Chamberlayne Rd Ste 3, Richmond
Electronics
“Hey YALL need to come down on 5300 Chamberlayne road with my boy Joe and he definitely will get right and up running with no problem have u a new phone service with cricket”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
10AM - 8PM
9901 Brook Rd, Glen Allen
Electronics
“I have a Best Buy Total Tech Membership. It's completely worth the yearly cost at $189. It covers ALL the electronics in your home - even products not purchased from Best Buy. Took my son's ABS Gaming Tower there a couple weeks ago. They diagnosed the problem within 24 hours, didn't charge me to install the new RAM chips and gave a discount on the price of the RAM chips. That kind of job would have cost hundreds of dollars more anywhere else or even at Best Buy without the membership - it only cost us $176. I've had this membership for 5 years and it's paid off many times over. For items that you did buy at Best Buy, if they can't fix the problem, they will replace the product with a new or equally priced items.”
9AM - 5PM
1320 N Arthur Ashe Blvd, Richmond
Electronics
“My client was very happy with Lite Tape for the back lifting of her new kitchen backsplash. It was easy to order and arrived on time after the order was placed.”
“I have been purchasing merchandise for 10 years. Best customer service, prices, professionalism, knowledgeable. Mr. Jim and Jay have become my family. I highly recommended so many of my family and friends to get their electronics. Love this establishment and love Mr. Jim and Jay ??”
“Hassan, Eli, and Tre were all very helpful and great company while switching over companies. Great service and fun environment while remaining professional and helpful.”
“Jason was very patient with my entire process of getting my phone repaired. I really appreciate Jason effort and he was very efficient and ensured my issue was resolved.”
“Love this 7-11. I used to live in this neighborhood and go back as often as I can. The workers are friendly and Brian remembers all of his customers. The parking lot is small and it is difficult to get in and out because of the traffic in that location.”
“There is nothing special this 7-11 offers especially since the selection of hot foods is usually limited. However, the store is clean, food is good (when available) and more importantly the staff is friendly.”
“Ellen provided amazing customer service from start to finish. She was incredibly polite, patient, and genuinely kind throughout the entire experience. It’s rare to come across someone who makes customers feel so welcomed and valued. She went above and beyond to help and kept such a positive attitude the whole time. Thank you, Ellen, for making the experience so pleasant — great employees like you deserve recognition!”
Open 24 hours
389 E Williamsburg Rd, Sandston
Electronics
“Big fan of most of the workers here. Most everyone is helpful and personable. Gotta say tho, there's this large older woman with some dookie highlights and short hair that makes her look like lord farquad with a perm who's pretty awful. Always seems to be just angry and pissy. Doesn't wanna help anyone, even if all she doin is sitting at the register. God forbid she's stocking. You'd swear you asked her to make a blood sacrifice or something. All in all though, this place dope. Definitely swing by and say what's up if she's not there.”
“FIRST, I WANT TO GIVE A HUGE THANK YOU TO STEPHANIE, AHJANAY, & BOBBY!!!
They were patient, kind, and incredibly helpful during a very frustrating situation. Stephanie went above and beyond by providing a replacement device and resolving the remaining balance, ensuring the issue was finally taken care of. I am genuinely grateful to have been helped by them and they absolutely deserve recognition and raises.
Now for the not-so-great part..T-Mobile’s customer service call center was extremely unhelpful. I had to visit the store three separate times for the same issue involving a warranty exchange. The problem? The replacements were still connected to another account! Despite the multiple in store visits and the hours spent trying to resolve this, customer service insisted otherwise and even claimed I hadn’t been to the store as many times as I stated. The issue couldn’t be resolved over the phone, and the only solution offered was an account credit, which I did not want. I wasn’t looking for compensation honestly, I just wanted the problem fixed after investing so much time and effort.
Thankfully, the in store team stepped up where customer service failed. Without them, this issue would still be unresolved. Thank yall!”
“Stefanie is the best for sure!!! The owner better watch out, she may get her own MetroPCS and be competition?
Very knowledgeable and professional. You have got to go see her. Don’t forget to ask about getting the add on of insurance for your phone, that includes you using your own phone. She’s simply awesome; check her out!!!”
Open 24 hours
389 E Williamsburg Rd, Sandston
Electronics
“Big fan of most of the workers here. Most everyone is helpful and personable. Gotta say tho, there's this large older woman with some dookie highlights and short hair that makes her look like lord farquad with a perm who's pretty awful. Always seems to be just angry and pissy. Doesn't wanna help anyone, even if all she doin is sitting at the register. God forbid she's stocking. You'd swear you asked her to make a blood sacrifice or something. All in all though, this place dope. Definitely swing by and say what's up if she's not there.”
Open 24 hours
7009 Pole Green Rd, Mechanicsville
Electronics
“Great Service! Jimmy is always friendly & respectful. They do not keep up with hot foods to offer..no hotdogs or no pizzas . Always sold out. Gas prices good! Great location..Visited by Hanover Sherriff often..feel safe there.”
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“The MetroPCS on Airport Dr. was very helpful with my needs. They treat me like a person then trying to rush me out. I recommend them highly. They are getting better every time I come in. They are there for you. So go and visit them.”