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“I’ve been here multiple times and have never had any problems getting my technological issues resolved. Sam & Leonard were extremely quick and helpful. Thank you, Experimax!”
“Rob saved my life by locating and restoring data that I thought had been lost forever. He charmingly assured me that if the data had been backed up, he would find it. His expertise and patience, as always, in numerous apps and platforms provided me the service I've expected from this Verizon champion.”
“Adrian was super helpful! Acceptional customer service and very friendly. Make what seemed like a complicated phone, fix quick and easy. We were in and out and a short amount of time. Clean place great people wonderful experience.”
“My visit at Verizon today was awesome. Aziz assisted me with purchasing and setting up my new phone. He was genuinely helpful, caring, sensitive, patient and knowledgeable. Big thanks again to Aziz and to Deborah (Porting Department)!!!”
“If I could give 10 stars I would. Quick and easy. Knocked out 2 cars within a reasonable amount of time. I appreciate buddy for taking the time to review all my tint options and then letting me decide. No haggle, no hidden fees. I would recommend this business 100%.”
“SHOUT OUT TO CODY! Listen…I rarely leave reviews but THIS ONE I HAD TOO! First off my day started off extremely irritated because Verizon turned my service off when they weren’t supposed to. That irritated me so bad, so after multiple attempts of trying to get someone on the phone I had to go to the nearest store. Going into the store I was frustrated and I expressed my concerns to the in store agent CODY (long hair, colorful tattoos AMAZING!!!!).
It was a tad bit confusing but he listened to my entire story and said he’ll take it over . I’m trying to keep the review short but I’m full of gratitude. We legit probably spend 1hr and a half going back and forth with representatives trying to keep get my service back on. I mean Cody legit had patience like never before, he remembered his training, repeated my situations to different (some were rude) to make sure I was heard , staying calm, being respectful and SHOWING EMPATH! I mean…..I stay quiet for the most part because I HIGHLY upset but Cody stayed calm! He fought and advocated for me. After some time, a rep name Jen was able to restore my service!!!!
Some may say this is a small gesture or this isn’t a big deal relax, but after SURVIVING a situation where I wasn’t fought or advocated for, Cody’s empathy and character gave me hope. It added a seed into my healing journey. No exaggeration! He needs a raise. But even still money can’t compare to the gratitude that’s MUCH appreciated.You deserve everything you want & need in life Cody! I wish I can describe into more words but it will come back to you in tenfolds Cody!!! You’re a gem in this crazy world! Hold on to that!
Signed, a grateful & renewed girl!”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
10:30AM - 4PM
1051 E Cary St #112, Richmond
Electronics
“Thank you so much Experimax. I am a student in my senior year of college for my B.S. in Healthcare Administration Management. I got stuck in Richmond after leaving Atlanta in 2020 to help my mom because she was sick. Every restaurant shut down so, I ended up staying because I had no job to go back to as server during Covid-19. I decided to start school and needed a laptop. I found this establishment in my freshman year and received the best customer service and advice to get up and running w classes on my laptop. I have been to several computer stores but Leonard and his team have been the BEST out of all three. Clean store, problems are solved swiftly, very organized, staff on the same page regardless of who I speak with, etc. As a consumer, I HIGHLY recommend trusting this establishment for any service needs.”
“I was having trouble with my car speakers. I stopped by and these guys fixed the issue very quickly. They were honest and processional. I would highly recommend them.”
“Great to work with and incredibly knowledgeable. I bought a turntable that was bad in the box from the factory. They spent hours making sure it was correct and making sure I was happy. Buy here and get the support you won't get online for the same price. Amazing record department as well.”
10AM - 7:30PM
4450 S Laburnum Ave Ste 150, Richmond
Electronics
“I would recommend this store over 100 times over and over. Customer service was amazing and I mean A+. The store is very neat, organized and clean. Pleasant atmosphere and welcoming. For now on with any in-store needs I have this will be my store of choice. I suggest this store for others that is reading this review as well. I was assisted by Ms. Zaineb. She did an awesome job in communicating my need with the customer service department, advocating for me and resolved my issue to have my service reconnected due to no fault of my own or Metro PCS. She was extremely helpful in assisting with the transfer of my Apple phone, After the Apple Store in Short Pump created an issue with me continuing service. She was very knowledgeable, assured me over the phone she could help. Walked in and she went in to action with fixing my problem. I’m so thankful for Zaineb, She got your girl all the way straight!! Go shop with this store you will not be disappointed❤️ P.S thanks again Bubbles..”
“Today I visited this T-Mobile store for the second time in a few weeks, and again had a very positive experience. The first time, I was asking about setting up a T-Mobile business internet account. I was helped by Kelly, who was very patient and courteous, and understood my situation clearly. She sent a message to the proper person who handles business accounts, and I was set up and running within a few days after that. Today I went in because I had received a confusing letter in the mail from T-Mobile. Kelly placed two phone calls and checked the computer system, and got the situation completely resolved within a few minutes. Based on my experiences, I would highly recommend this store for your cell phone and home or business internet needs.”
“A great experience if you’re looking for certain things, I particular ordered some body wash the Cremo brand which is very potent and mainly smells for anyone looking for something of quality. I can recommend that brand even native is nice. They have a wide selection if you’re looking for it, they probably have it”
“Excellent customer service and great repair techs! They were very honest with me about my repair options for my old iPhone that fell off the roof of my car. I asked them to go ahead and try fixing it and they were able to! I wasn’t expecting it because it was VERY damaged. I also brought them my iPhone 8 that got ran over by a car and it wouldn’t work anymore. They were able to fix that TOO. I highly recommend them!!!”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
9AM - 5PM
1320 N Arthur Ashe Blvd, Richmond
Electronics
“This was a first for everyone in our crew so the patience exhibited by the group at Light Tape Electro-LuminX Lighting in guiding us to a stunning result is appreciated.”
“Just went to store #9796, the T-mobile and the workers were extremely efficient and helpful. This is not my home store and they helped me and greeted me as soon as I walked in the door. It’s expected that there is a wait when getting phone services, but they saw I needed a screen saver and helped me promptly. The attendant Tony, was very kind, quick, and replaced my screen with no issues. My home store said they ordered one for me, it had been 15 days, still no confirmation of shipping, so I greatly appreciate this stores willingness to help and make sure my screen protector wasn’t cutting my fingers. Shout out to Tony, he’s the best! If you’re ever in the chesterfield Midlothian area this T-mobile is excellent.”
“I would like to thank Gary the store manager for always being so helpful and making my rentals an ease! Thank you Gary! You’re the best ! Your boss need to give you a Bonus for exemplifying Excellent Customer Service ?M. Jackson”
10AM - 8PM
5300 Chamberlayne Rd Ste 3, Richmond
Electronics
“Araceli was incredibly helpful! She got me transferred over from Boost mobile, got me a free new 2023 Samsung galaxy phone! And I got a discount I wouldn't have gotten without her. She even stayed late to help me get all set up. Fantastic experience!”
“The best and ONLY place I buy my Vape products. You can always count on receiving a high quality product at an affordable price. I've gone to other vape stores in the Richmond and surrounding areas and their prices (Griffin) are way lower than their competitors. Their staff is way cool too. I wish I knew his name but a younger guy really helped me today when I was in a pinch. Kudos to you! You have a lifetime customer! ??”
“The location is nice but whoever the girl working at Starbucks a week or so ago was clearly had an issue with me. I couldn't hear her and she was pissed off that she had to repeat herself even though she was basically whispering... girl you gotta speak up some of us are hoh lol”
“I’ve been here twice to upgrade and had the pleasure of working with Kobe both times. He is very helpful and will answer all of your questions and is very thorough!!!!”
10AM - 8PM
9022 Staples Mill Rd #5, Richmond
Electronics
“Jay really saved my day! Went to one store couldn't get what I needed done, come here and all is well when done. Hope she's ready to accept a tip. Customer service and knowledge of my problems was amazing!”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“Any retail place can have good customer service on the front end. However, this store had phenomenal service when issue arrived that was no fault of their’s. That is true customer service.
Indie, Joselyn, and the manager wear Awesome!!”
“Today, my dad and I had the pleasure of working with Amber at the T-Mobile Laburnum location. She was well-organized, thorough, and kind throughout the upgrade process. Amber was very helpful and it’s apparent she is an asset to her team.”
10AM - 8PM
2545 Sheila Ln, Richmond
Electronics
“The T mobile stores are so sleek and streamline, a T mobile in Ashland VA the folks there are awesome as is the case in any T-Mobile store I've visited they introduced me to T-Mobile's android =REVVL 6after I needed to replace my Samsung mand T mobile is the place phone is awsome”
“Great service! The attendant was so kind and helpful, he definitely made my day! I had a huge problem and he just figured it out, unbelievable… 101% recommend!”
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“Incredible attention. They give you information of interest. and the best thing is the quality of time you live. 100% recommended. Ask for Estephany, I assure you that you will leave happy with her kindness, attention and dedication from the moment you enter the store.”