The Best Western Kilmarnock Hotel offers a mixed experience with notable strengths in staff service and location. Many guests found the front desk staff to be friendly, helpful, professional, and polite, with exceptional customer service highlighted in specific instances. The location is great and close to food, activities, and the downtown area. Guest opinions on rooms vary, with some describing them as very clean and comfortable with restful beds, while others noted they were only sort of clean enough and cited issues with simple tidiness. The breakfast receives mixed feedback, with items like cheesy eggs and omelets described as delicious and tasty, though missing items like syrup are noted. Several maintenance and cleanliness issues are reported, including very dirty trash cans, several lights out, and a lack of security at side doors. Some facilities, like the fitness center, were mentioned as lacking expected amenities. While some felt the stay wasn't worth the price, others had a good experience and would definitely stay again, appreciating it as a welcome place in the area.
I've been to the restaurant quite a few times and have been disappointed every time. The food takes an extremely long time to get to the table.Sometimes it's not even warm. The staff seem like they don't know which direction to go in.
June 2026
Went without a tv the whole night . Phone didn't work either. Guy who fixed it was supper nice. Disappointing that we didn't get a discount......no working tv is not good and had to wait til the morning.
August 2025
Hotel was very clean & Reagan @ the front desk was very pleasant & helpful. I'd definitely stay here again if in the area!
